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Assessing the effects of consumer involvement and service quality in a self-service setting
16 references·11 citing·26 second hop
Assessing the effects of consumer involvement and service quality in a self-service setting (2011)Assessing the effects of consumer involve…User Acceptance of Information Technology: Toward A Unified View1 (2003)User Acceptance of Informatio…An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)An Attitudinal Model of Techn…Hedonic and utilitarian motivations for online retail shopping behavior (2001)Hedonic and utilitarian motiv…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…AGE DIFFERENCES IN TECHNOLOGY ADOPTION DECISIONS: IMPLICATIONS FOR A CHANGING WORK FORCE (2000)AGE DIFFERENCES IN TECHNOLOGY…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Understanding Information Technology Usage: A Test of Competing Models (1995)Understanding Information Tec…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Understanding Attitudes and Predicting Social Behavior (1980)Understanding Attitudes and P…Technology‐Enabled Consumer Shopping Behavior: A Literature Review Applying SPAR ‐4‐ SLR and TCCM Framework (2026)Technology‐Enabled Consumer S…Sustainable Logistics: Exploring the Determinants of Consumer Attitudes and Intention to Use Toward Autonomous Delivery Services (2025)Sustainable Logistics: Explor…Understanding the role of service innovation behavior on business customer performance and loyalty (2021)Understanding the role of ser…The Determinant of Online Shopping Intention in Jordan: A Review and Suggestions for Future Research (2018)The Determinant of Online Sho…Acceptance of the virtual item auctioning system in online games: The role of intrinsic motivation, extrinsic motivation, and trust (2016)Acceptance of the virtual ite…Domestic Technology Adoption: Comparison of Innovation Adoption Models and Moderators (2015)Domestic Technology Adoption:…How to Improve E‐Satisfaction and E‐Loyalty and Strengthen the Links Between Them: Value From Regulatory Fit (2014)How to Improve E‐Satisfaction…An enhanced acceptance model for exploring user intention towards virtual reality environment: Partial least squares (PLS) statistical method (2012)An enhanced acceptance model …A COMPARATIVE STUDY ON THE FORECAST OF FRESH FOOD SALES USING LOGISTIC REGRESSION, MOVING AVERAGE AND BPNN METHODS (2012)A COMPARATIVE STUDY ON THE FO…MODEL CONSTRUCTION OF OPTION PRICING BASED ON FUZZY THEORY (2011)MODEL CONSTRUCTION OF OPTION …Conceptual framework and research method for personality traits and sales force automation usage (2011)Conceptual framework and rese…Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. (1982)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Significance tests and goodness of fit in the analysis of covariance structures. (1980)EQS : structural equations program manual (1989)The Commitment-Trust Theory of Relationship Marketing (1994)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The theory of planned behavior (1991)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Older Adults' Reasons for Using Technology while Aging in Place (2015)Diffusion of Innovations 1 (2019)From Intentions to Actions: A Theory of Planned Behavior (1985)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 2003User Acceptance of Information Technology: Toward A Unified View144,945 cited
  • 1980Understanding Attitudes and Predicting Social Behavior25,805 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 1990Comparative fit indexes in structural models.25,213 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1995Understanding Information Technology Usage: A Test of Competing Models8,810 cited
  • 2001Hedonic and utilitarian motivations for online retail shopping behavior3,219 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

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2,906 cited
  • 2002An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors1,895 cited
  • 2000AGE DIFFERENCES IN TECHNOLOGY ADOPTION DECISIONS: IMPLICATIONS FOR A CHANGING WORK FORCE1,721 cited
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    • 2015Domestic Technology Adoption: Comparison of Innovation Adoption Models and Moderators48 cited
    • 2011Conceptual framework and research method for personality traits and sales force automation usage46 cited
    • 2011MODEL CONSTRUCTION OF OPTION PRICING BASED ON FUZZY THEORY39 cited
    • 2014How to Improve E‐Satisfaction and E‐Loyalty and Strengthen the Links Between Them: Value From Regulatory Fit19 cited
    • 2016Acceptance of the virtual item auctioning system in online games: The role of intrinsic motivation, extrinsic motivation, and trust18 cited
    • 2012An enhanced acceptance model for exploring user intention towards virtual reality environment: Partial least squares (PLS) statistical method14 cited
    • 2018The Determinant of Online Shopping Intention in Jordan: A Review and Suggestions for Future Research13 cited
    • 2026Technology‐Enabled Consumer Shopping Behavior: A Literature Review Applying SPAR ‐4‐ SLR and TCCM Framework8 cited
    • 2025Sustainable Logistics: Exploring the Determinants of Consumer Attitudes and Intention to Use Toward Autonomous Delivery Services5 cited