References

• 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
• 2001Corporate Social Responsibility: A Theory of the Firm Perspective7,563 cited
• 2001Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility4,659 cited
• 1997The Company and the Product: Corporate Associations and Consumer Product Responses4,189 cited
• 2006Corporate Social Responsibility, Customer Satisfaction, and Market Value3,436 cited
• 1997CORPORATE SOCIAL PERFORMANCE AND ORGANIZATIONAL ATTRACTIVENESS TO PROSPECTIVE EMPLOYEES.3,146 cited
• 2001Do Consumers Expect Companies to be Socially Responsible? The Impact of Corporate Social Responsibility on Buying Behavior2,119 cited
• 2004Corporate Social Responsibility and Marketing: An Integrative Framework1,872 cited
• 2006The Role of Corporate Social Responsibility in Strengthening Multiple Stakeholder Relationships: A Field Experiment1,653 cited
• 1993Expectations, Performance Evaluation, and Consumers' Perceptions of Quality1,652 cited
• 2004The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonprofits1,590 cited
• 2004Customer Satisfaction and Shareholder Value1,336 cited
• 2005Corporate Social Responsibility (CSR) in Asia1,129 cited
• 1997The influence of firm behavior on purchase intention: do consumers really care about business ethics?