Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

In Search of Negativity Bias: An Empirical Study of Perceived Helpfulness of Online Reviews

16 references·16 citing·49 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

2001Bad is Stronger than Good7,670 cited
2006The Effect of Word of Mouth on Sales: Online Book Reviews5,993 cited
2007A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents3,609 cited
2003The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms3,439 cited
2010What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com12,499 cited
1991Asymmetrical effects of positive and negative events: The mobilization-minimization hypothesis.2,387 cited
1991Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective2,135 cited
2007The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement2,115 cited
1994A Model of Perceived Risk and Intended Risk-Handling Activity2,037 cited
1967Role of Product-Related Conversations in the Diffusion of a New Product1,809 cited
1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited
2008Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets1,698 cited
2008Do online reviews matter? — An empirical investigation of panel data1,677 cited
2006Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,591 cited

1989Negativity and extremity biases in impression formation: A review of explanations.1,549 cited

1980Attention and weight in person perception: The impact of negative and extreme behavior.1,533 cited

Cited by

2015Helpfulness of user-generated reviews as a function of review sentiment, product type and information quality232 cited
2016Post-visit and pre-visit tourist destination image through eWOM sentiment analysis and perceived helpfulness210 cited
2016When good WOM hurts and bad WOM gains: The effect of untrustworthy online reviews189 cited
2015Can online product reviews be more helpful? Examining characteristics of information content by product type188 cited
2018Examining the relationship between specific negative emotions and the perceived helpfulness of online reviews181 cited
2020Extremely Negative Ratings and Online Consumer Review Helpfulness: The Moderating Role of Product Quality Signals161 cited
2016Online Review Helpfulness: Role of Qualitative Factors155 cited
2019Perceived helpfulness of eWOM: Emotions, fairness and rationality149 cited
2020The Interaction Effects of Online Reviews, Brand, and Price on Consumer Hotel Booking Decision Making135 cited
2022Perceived usefulness of online customer reviews: A review mining approach using machine learning & exploratory data analysis133 cited
2019Factors Affecting the Adoption of an Electronic Word of Mouth Message: A Meta-Analysis127 cited
2020Online persuasion of review emotional intensity: A text mining analysis of restaurant reviews119 cited
2018The Effects of Culture on Consumers’ Consumption and Generation of Online Reviews118 cited
2022Is a picture worth a thousand words? Understanding the role of review photo sentiment and text-photo sentiment disparity using deep learning algorithms118 cited
2018What makes a helpful online review? A meta-analysis of review characteristics117 cited
2019How to improve the stated helpfulness of hotel reviews? A multilevel approach104 cited