Leveraging multi-generational workforce values in interactive information societies

Sophie van der Walt · Tanya Du Plessis

16 citations0/0 files storedSouth African journal of information management

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Generational Differences and Trends Retirement, Disability, and Employment Corporate Management and Leadership

Abstract

Background: The success of organisations relies on various factors including the ability of its multi-generational workforce to collaborate within the interactive information society. By developing an awareness of the different values of a diverse workforce, organisations may benefit from diversity. Various diversity factors, such as ethnicity, age and gender, impact on the way people interact, especially in the interactive information society.Objectives: This article advocates the need for generational awareness and addresses how this awareness presents benefits to companies, such as, increased productivity, improved succession planning policies and strategies to recruit and retain a diverse workforce. The research problem is directed at how diversity management influences Traditionalists, Baby Boomers, Generation X and Generation Y in terms of their work performance and co-worker relationships.Method: The research design combines Critical Theory and Generational Theory within the mixed-method paradigm. The sequential exploratory design was decided upon as it studies the unknown relationships between different generations of employees. The literature review was followed by a quantitative empirical research component and data was collected by means of a questionnaire. Results: The findings highlight specific differences between generations regarding their perspectives on work values and co-worker relationships, rewards, work-life balance and retirement.Conclusion: The article concludes with recommendations on the role diversity management plays in terms of work performance and co-worker relationships. By leveraging generational awareness in the interactive information society organizations with a multi-generational workforce will succeed in the competitive business environment.

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References

2005The wisdom of crowds : why the many are smarter than the few 2008Generational differences: An examination of work values and generational gaps in the hospitality workforce 2003When generations collide: who they are, why they clash, how to solve the generational puzzle at work 2007The next 20 years: how customer and workforce attitudes will evolve.2007The right staff from X to Y 2009Prepare for the impact of the multi‐generational workforce!

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2020Exploration of the reward preferences of generational groups in a fast-moving consumer goods organisation 2017A generational perspective on work values in a South African sample 2017RETENTION AND ENGAGEMENT OF GENERATION Y ENGINEERS 2018THE FUTURE OF ACCESSING OUR PAST: COLLABORATION AND DIGITISATION IN LIBRARIES, ARCHIVES AND MUSEUMS 2023Microgenerations: Bridging the generation gap in workplace values.2014Retention and engagement of generation Y engineers : a hermeneutic phenomenological inquiry 2018Generational differences in the military : a focus on job satisfaction and emotional intelligence

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