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‘The Work You Want, The Help You Need’: Constructing the Customer in Jobcentre Plus
16 references·8 citing·30 second hop
‘The Work You Want, The Help You Need’: Constructing the Customer in Jobcentre Plus (2007)‘The Work You Want, The Help You Need’: C…The new public service: serving, not steering (2003)The new public service: servi…The New Public Service: Serving Rather than Steering (2000)The New Public Service: Servi…Constructing Organizations: The Example of Public Sector Reform (2000)Constructing Organizations: T…The Consumer Society: Myths and Structures (1998)The Consumer Society: Myths a…Questions of Cultural Identity (1997)Questions of Cultural IdentityConsumption and Identity at Work. (1997)Consumption and Identity at W…Consumer culture and modernity (1997)Consumer culture and modernityConsumption and Identity at Work (1996)Consumption and Identity at W…Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector (1995)Reinventing Government: How t…Economies of Signs and Space. (1994)Economies of Signs and Space.Reinventing government: how the entrepreneurial spirit is transforming the public sector (1993)Reinventing government: how t…Material Culture and Mass Consumption. (1991)Material Culture and Mass Con…The Romantic Ethic and the Spirit of Modern Consumerism (1989)The Romantic Ethic and the Sp…The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…Out of the Crisis (1982)Out of the CrisisThe hidden persuaders (1962)The hidden persuadersPublic servants coping with competing demands on their agency in client relationships (2020)Public servants coping with c…Analyzing problematization as a situated practice in critical policy studies: a case study of ‘customer focus’ policy in urban compliance services (2017)Analyzing problematization as…How hybrid managers act as “canny customers” to accelerate policy reform (2015)How hybrid managers act as “c…Making the Technological Transition – Citizens' Encounters with Digital Pension Services (2014)Making the Technological Tran…Planning in an age of customers: British local authority practitioners, identity and reactions to public sector reform (2012)Planning in an age of custome…Sociální konstrukce systému sociální ochrany: Administrace klientů jako prostor interpretace (2010)Sociální konstrukce systému s…The customer concept in welfare administration: front‐line views in Jobcentre Plus (2006)The customer concept in welfa…Consuming work: front‐line workers and their customers in Jobcentre Plus (2006)Consuming work: front‐line wo…Participation and Democratic Theory (1970)Strong Democracy: Participatory Politics for a New Age (1985)The Motivational Bases of Public Service (1990)The Marketization of the Nonprofit Sector: Civil Society at Risk? (2004)Wicked Problems, Knowledge Challenges, and Collaborative Capacity Builders in Network Settings (2008)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)The “new public management” in the 1980s: Variations on a theme (1995)Reframing public participation: strategies for the 21st century (2004)Modes of Network Governance: Structure, Management, and Effectiveness (2007)Sociality with Objects (1997)The Fire of Desire: A Multisited Inquiry into Consumer Passion (2003)Production, Consumption, Prosumption (2010)The death of the social? Re-figuring the territory of government (1996)The teacher's soul and the terrors of performativity (2003)In the Social Factory? (2008)Public Value Governance: Moving Beyond Traditional Public Administration and the New Public Management (2014)River Magic: Extraordinary Experience and the Extended Service Encounter (1993)Ethnography In/Of the World System: The Emergence of Multi-Sited Ethnography (1995)Liberatory Postmodernism and the Reenchantment of Consumption (1995)The Disneyization of Society (1999)Millennial Capitalism: First Thoughts on a Second Coming (2000)Contemporary Sociological Theory (2011)Doing Gender (1987)Rethinking authenticity in tourism experience (1999)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Negotiating Hegemonic Masculinity: Imaginary Positions and Psycho-Discursive Practices (1999)Telling Identities: In Search of an Analytic Tool for Investigating Learning as a Culturally Shaped Activity (2005)Toward a Tribal Critical Race Theory in Education (2005)
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References

  • 1984The Managed Heart: Commercialization of Human Feeling8,746 cited
  • 1982Out of the Crisis7,278 cited
  • 1995Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector4,540 cited
  • 1997Questions of Cultural Identity4,250 cited
  • 1994Economies of Signs and Space.3,364 cited
  • 1993Reinventing government: how the entrepreneurial spirit is transforming the public sector3,317 cited
  • 1998The Consumer Society: Myths and Structures2,497 cited
  • 2000The New Public Service: Serving Rather than Steering1,787 cited
  • 1989The Romantic Ethic and the Spirit of Modern Consumerism1,483 cited
  • 1997Consumer culture and modernity1,444 cited
  • 1991Material Culture and Mass Consumption.1,397 cited
  • 2003The new public service: serving, not steering1,376 cited
  • 1996Consumption and Identity at Work1,235 cited
  • 1997Consumption and Identity at Work.1,142 cited
  • 2000Constructing Organizations: The Example of Public Sector Reform831 cited
  • 1962The hidden persuaders814 cited

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Cited by

  • 2014Making the Technological Transition – Citizens' Encounters with Digital Pension Services67 cited
  • 2015How hybrid managers act as “canny customers” to accelerate policy reform25 cited
  • 2006The customer concept in welfare administration: front‐line views in Jobcentre Plus18 cited
  • 2012Planning in an age of customers: British local authority practitioners, identity and reactions to public sector reform16 cited
  • 2017Analyzing problematization as a situated practice in critical policy studies: a case study of ‘customer focus’ policy in urban compliance services15 cited
  • 2006Consuming work: front‐line workers and their customers in Jobcentre Plus14 cited
  • 2020Public servants coping with competing demands on their agency in client relationships5 cited
  • 2010Sociální konstrukce systému sociální ochrany: Administrace klientů jako prostor interpretace1 cited