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Customer profitability analysis an avant-garde approach to revenue optimisation in hotels
16 references·0 citing·38 second hop
Customer profitability analysis an avant-garde approach to revenue optimisation in hotels (2011)Customer profitability analysis an avant-…Qualitative Data Analysis: An Introduction (2013)Qualitative Data Analysis: An…Time‐Driven Activity‐Based Costing (2012)Time‐Driven Activity‐Based Co…Revenue Management's Renaissance (2008)Revenue Management's Renaissa…An overview of research on revenue management: current issues and future research (2006)An overview of research on re…Customer segmentation and strategy development based on customer lifetime value: A case study (2005)Customer segmentation and str…Integrating customer relationship management and revenue management: A hotel perspective (2003)Integrating customer relation…The mismanagement of customer loyalty. (2002)The mismanagement of customer…Profit priorities from activity based costing (2002)Profit priorities from activi…Customer lifetime value research in marketing: A review and future directions (2002)Customer lifetime value resea…The Customer Pyramid: Creating and Serving Profitable Customers (2001)The Customer Pyramid: Creatin…Customer profitability analysis: Measurement, concentration, and research directions (1999)Customer profitability analys…The Strategic Levers of Yield Management (1998)The Strategic Levers of Yield…Customer lifetime value: Marketing models and applications (1998)Customer lifetime value: Mark…Segmentation based on customer profitability — retrospective analysis of retail bank customer bases (1997)Segmentation based on custome…Linking the Balanced Scorecard to Strategy (1996)Linking the Balanced Scorecar…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…Revenue Management: Research Overview and Prospects (1999)Dynamic Pricing in the Presence of Inventory Considerations: Research Overview, Current Practices, and Future Directions (2003)The Theory and Practice of Revenue Management (2004)Progress in visitor attraction research: Towards more effective management (2009)Predicting Hotel Demand Using Destination Marketing Organization’s Web Traffic Data (2013)Use of dynamic pricing strategies by Airbnb hosts (2017)Counting Your Customers: Who-Are They and What Will They Do Next? (1987)On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing (2000)An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon (2004)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)Creating Enduring Customer Value (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The role of communication and trust in explaining customer loyalty (2004)Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)Principles of Marketing (1972)Brand Loyalty Vs. Repeat Purchasing Behavior (1973)The Commitment-Trust Theory of Relationship Marketing (1994)A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy (2004)Valuing Customers (2004)Quality in qualitative research (2008)Beyond constant comparison qualitative data analysis: Using NVivo. (2011)Hermeneutic phenomenological research method simplified (2013)Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Comfort your online customer: quality, trust and loyalty on the internet (2004)Customer engagement: the construct, antecedents, and consequences (2016)The balance on the balanced scorecard a critical analysis of some of its assumptions (2000)Measuring organizational performance: beyond the triple bottom line (2006)How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction (2014)Conceptual Foundations of the Balanced Scorecard (2008)20 years of studies on the balanced scorecard: Trends, accomplishments, gaps and opportunities for future research (2013)Defining and Implementing Value-Based Health Care: A Strategic Framework (2019)Performance measurement system design (1995)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)Interaction, relationships and networks in business markets: an evolving perspective (1996)Whither Services Marketing? (2004)Mindful consumption: a customer-centric approach to sustainability (2010)
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References

  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 2013Qualitative Data Analysis: An Introduction2,035 cited
  • 1996Linking the Balanced Scorecard to Strategy1,815 cited
  • 1998Customer lifetime value: Marketing models and applications975 cited
  • 2012Time‐Driven Activity‐Based Costing819 cited
  • 2002The mismanagement of customer loyalty.769 cited
  • 2002Profit priorities from activity based costing627 cited
  • 2002Customer lifetime value research in marketing: A review and future directions583 cited
  • 2001The Customer Pyramid: Creating and Serving Profitable Customers495 cited
  • 2006An overview of research on revenue management: current issues and future research447 cited
  • 2005Customer segmentation and strategy development based on customer lifetime value: A case study338 cited
  • 1999Customer profitability analysis: Measurement, concentration, and research directions314 cited
  • 2008Revenue Management's Renaissance216 cited
  • 1998The Strategic Levers of Yield Management158 cited
  • 1997Segmentation based on customer profitability — retrospective analysis of retail bank customer bases157 cited

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  • 2003Integrating customer relationship management and revenue management: A hotel perspective141 cited
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