Article1985

Feedback Obstruction: The Influence of the Information Environment on Employee Turnover Intentions

James P. Walsh · Susan J. Ashford · Thomas E. Hill

175 citations0/0 files storedHuman Relations

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Job Satisfaction and Organizational Behavior Employee Performance and Management Human Resource Development and Performance Evaluation

Abstract

A model of the relationship between feedback obstruction and employee turnover intent is proposed and tested. Eighty-nine pharmaceutical sales representatives completed questionnaires measuring the value of feedback, feedback obstruction across five sources of information, anxiety, (dis)satisfaction, and turnover intent. Results demonstrate that the obstruction of several feedback sources is significantly correlated with anxiety, (dis)satisfaction, and turnover intentions. A regression analysis reveals that self- and supervisory feedback obstruction bear the strongest relationships to turnover intent. Interestingly, the self-feedback obstruction relationship is not in the predicted direction.

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References

1956The Presentation of Self in Everyday Life.1977Handbook of Industrial and Organizational Psychology.1975Development of the Job Diagnostic Survey.1989A Social Psychologist Discovers Chicago Sociology 1960Conflict, arousal, and curiosity.1974Organizational commitment, job satisfaction, and turnover among psychiatric technicians.1959Motivation reconsidered: The concept of competence.1963Motivation reconsidered: The concept of competence.

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