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Case study analysis of Six Sigma implementation in service organisations

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2007Six sigma in service organisations345 cited

Cited by

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2016Critical assessment on the Six Sigma Black Belt roles/ responsibilities, skills and training: a global empirical study35 cited
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2018Achieving aggressive goals through Lean Six Sigma: A case study to improve revenue collection29 cited
2018Impact of TQM/Six Sigma practices on company’s performance: Tunisian context26 cited
2015Adopting a management innovation in a professional organization26 cited
2023Applications of six sigma for service quality enhancement in the UAE: a multiple case study analysis and lessons learned23 cited
2019Factors impacting individual Six Sigma adoption19 cited
2018Mediating Role of the Six Sigma Implementation Strategy and Investment in Human Resources in Economic Success and Sustainability19 cited
2018Towards continuous improvement (CI) in professional service delivery: a systematic literature review16 cited
2021From product to service quality: the role of managerial mindsets14 cited