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Is Training Effective? Evaluating Training Effectiveness in Call Centers
16 references·0 citing·38 second hop
Is Training Effective? Evaluating Training Effectiveness in Call Centers (2015)Is Training Effective? Evaluating Trainin…Handbook of Training Evaluation and Measurement Methods (2012)Handbook of Training Evaluati…An investigation into the relationship between training evaluation and the transfer of training (2012)An investigation into the rel…Training and employee development for improved performance. (2010)Training and employee develop…A review and meta-analysis of the nomological network of trainee reactions. (2008)A review and meta-analysis of…Industrial/organizational Psychology: An Applied Approach (2007)Industrial/organizational Psy…FORMATIVE EVALUATION: AN INTEGRATIVE PRACTICE MODEL AND CASE STUDY (2002)FORMATIVE EVALUATION: AN INTE…The Science of Training: A Decade of Progress (2001)The Science of Training: A De…‘An assembly line in the head’: work and employee relations in the call centre (1999)‘An assembly line in the head…A META‐ANALYSIS OF THE RELATIONS AMONG TRAINING CRITERIA (1997)A META‐ANALYSIS OF THE RELATI…The flawed four‐level evaluation model (1996)The flawed four‐level evaluat…Levels of evaluation: Beyond Kirkpatrick (1994)Levels of evaluation: Beyond …Training in Organizations (1991)Training in OrganizationsInput, process, output: a model for evaluating training (1990)Input, process, output: a mod…KIRKPATRICK'S LEVELS OF TRAINING CRITERIA: THIRTY YEARS LATER (1989)KIRKPATRICK'S LEVELS OF TRAIN…Program Evaluation: Alternative Approaches and Practical Guidelines (1987)Program Evaluation: Alternati…Evaluation and control of training (1974)Evaluation and control of tra…Attitude-behavior relations: A theoretical analysis and review of empirical research. (1977)Statistical Methods for Meta-Analysis. (1986)TRANSFER OF TRAINING: A REVIEW AND DIRECTIONS FOR FUTURE RESEARCH (1988)Relationships of goal orientation, metacognitive activity, and practice strategies with learning outcomes and transfer. (1998)A critical analysis of evaluation practice: the Kirkpatrick model and the principle of beneficence (2004)The influence of technology on the future of human resource management (2015)Work and motivation (1964)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Development of a generalized learning transfer system inventory (2000)Program evaluation models and related theories: AMEE Guide No. 67 (2012)Techniques for Evaluating Training Programs (1975)THE INFLUENCE OF TRAINEE ATTITUDES ON TRAINING EFFECTIVENESS: TEST OF A MODEL (1986)Training in Organizations: Needs Assessment, Development, and Evaluation (1986)Investigation of the factors that influence employees' participation in development activities. (1993)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Self-efficacy and work-related performance: A meta-analysis. (1998)Enhancing the Effectiveness of Work Groups and Teams (2006)Team Effectiveness 1997-2007: A Review of Recent Advancements and a Glimpse Into the Future (2008)The Impact of Enhancing Students’ Social and Emotional Learning: A Meta-Analysis of School-Based Universal Interventions (2011)Discipline and Punish: The Birth of the Prison. (1978)Discipline and Punish: The Birth of the Prison. (1996)Talent management strategy of employee engagement in Indian ITES employees: key to retention (2007)1 Constitutional Amendments: “Materializing” Organizational Communication (2009)The Simulation of Smiles (SIMS) model: Embodied simulation and the meaning of facial expression (2010)Framework for Program Evaluation in Public Health (1999)Measuring the Employer's Return on Investments in Training: Evidence from the Literature (2000)A systematic literature review on the impact of artificial intelligence on workplace outcomes: A multi-process perspective (2021)The public policy theory primer (2009)Conducting Educational Design Research (2018)Personnel selection as a signaling game. (2011)AFFECTIVE ORGANIZATIONAL COMMITMENT AND JOB SATISFACTION: A CROSS‐NATIONAL COMPARATIVE STUDY (2017)Academic Journal of Economic Studies (2020)Team Mental Model: Construct or Metaphor? (1994)Encouraging Knowledge Sharing: The Role of Organizational Reward Systems (2002)Small Firms' Training and Competitiveness. Building Upon the Small business as a Learning Organisation (1997)Effects of training on business results 1 (2003)Transfer of training: A review and new insights (2008)
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References

  • 2001The Science of Training: A Decade of Progress1,702 cited
  • 1987Program Evaluation: Alternative Approaches and Practical Guidelines1,658 cited
  • 1996The flawed four‐level evaluation model964 cited
  • 1997A META‐ANALYSIS OF THE RELATIONS AMONG TRAINING CRITERIA947 cited
  • 1999‘An assembly line in the head’: work and employee relations in the call centre808 cited
  • 1989KIRKPATRICK'S LEVELS OF TRAINING CRITERIA: THIRTY YEARS LATER722 cited
  • 2012Handbook of Training Evaluation and Measurement Methods405 cited
  • 1991Training in Organizations400 cited
  • 2007Industrial/organizational Psychology: An Applied Approach336 cited
  • 1974Evaluation and control of training291 cited
  • 2008A review and meta-analysis of the nomological network of trainee reactions.270 cited
  • 1994Levels of evaluation: Beyond Kirkpatrick216 cited
  • 2012An investigation into the relationship between training evaluation and the transfer of training179 cited
  • 1990Input, process, output: a model for evaluating training148 cited
  • 2010Training and employee development for improved performance.108 cited
  • 2002

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FORMATIVE EVALUATION: AN INTEGRATIVE PRACTICE MODEL AND CASE STUDY
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