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Customers Awareness and Satisfaction of Islamic Banking Products and Services: Evidence from the Kuwait Finance House
16 references·1 citing·34 second hop
Customers Awareness and Satisfaction of Islamic Banking Products and Services: Evidence from the Kuwait Finance House (2013)Customers Awareness and Satisfaction of I…Human Development Report 2011 (2011)Human Development Report 2011World Development Indicators 2010 (2010)World Development Indicators …Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Understanding customer satisf…Why do Malaysian customers patronise Islamic banks? (2007)Why do Malaysian customers pa…Customer satisfaction and retention: the experiences of individual employees (2004)Customer satisfaction and ret…Islamic banking: a study of customer satisfaction and preferences in Jordan (1999)Islamic banking: a study of c…Banking behavior of Islamic bank customers: perspectives and implications (1998)Banking behavior of Islamic b…Determinants of customer satisfaction in retail banking (1996)Determinants of customer sati…Service Quality: New Directions in Theory and Practice (1994)Service Quality: New Directio…Service Quality: Insights and Managerial Implications from the Frontier (1994)Service Quality: Insights and…Bank Patronage Factors of Muslim and Non‐Muslim Customers (1994)Bank Patronage Factors of Mus…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Understanding Customer Expectations of Service (1991)Understanding Customer Expect…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study (1983)Negative Word-of-Mouth by Dis…Attitudes of Customers towards Islamic Banks in Kuwait (2016)Attitudes of Customers toward…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Brand Loyalty: Measurement and Management (1978)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective (1991)Using Online Conversations to Study Word-of-Mouth Communication (2004)Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites (2011)Advances in Consumer Research (2025)The Commitment-Trust Theory of Relationship Marketing (1994)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)An empirical examination of continuance intention of mobile payment services (2012)Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)Understanding the attitude and intention to use smartphone chatbots for shopping (2020)Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction (1998)Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking (2002)The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings (2010)An empirical examination of a model of perceived service quality and satisfaction (1996)The concept of perceived value: a systematic review of the research (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges (1998)Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations (2000)eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)Conceptualizing Legitimacy, Measuring Legitimating Beliefs (2009)Democracy and Transparency (2011)THE GROWTH AFTERMATH OF NATURAL DISASTERS (2011)Customer satisfaction and loyalty in online and offline environments (2003)Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)
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509 cited
  • 2004Customer satisfaction and retention: the experiences of individual employees494 cited
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    • 2016Attitudes of Customers towards Islamic Banks in Kuwait21 cited