Article2000

Evaluating functional relationship between image, customer satisfaction and customer loyalty using general maximum entropy

Mokhtar Abdullah · Amjad D. Al‐Nasser · Nooreha Husain

91 citations0/0 files storedTotal Quality Management

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Quality Function Deployment in Product Design

Abstract

(2000). Evaluating functional relationship between image, customer satisfaction and customer loyalty using general maximum entropy. Total Quality Management: Vol. 11, No. 4-6, pp. 826-829.

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References

1992Measuring Service Quality: A Reexamination and Extension 1992A National Customer Satisfaction Barometer: The Swedish Experience 1982Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory 1993Loyalty-based management.1975Path Models with Latent Variables: The NIPALS Approach 1992A Catastrophe Model for Developing Service Satisfaction Strategies 1994A Customer Satisfaction Research Prospectus 1981Effect of Satisfaction and Its Antecedents on Consumer Preference and Intention

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