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Evaluating functional relationship between image, customer satisfaction and customer loyalty using general maximum entropy
8 references·16 citing·43 second hop
Evaluating functional relationship between image, customer satisfaction and customer loyalty using general maximum entropy (2000)Evaluating functional relationship betwee…A Customer Satisfaction Research Prospectus (1994)A Customer Satisfaction Resea…Loyalty-based management. (1993)Loyalty-based management.Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…A Catastrophe Model for Developing Service Satisfaction Strategies (1992)A Catastrophe Model for Devel…Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory (1982)Two Structural Equation Model…Effect of Satisfaction and Its Antecedents on Consumer Preference and Intention (1981)Effect of Satisfaction and It…Path Models with Latent Variables: The NIPALS Approach (1975)Path Models with Latent Varia…Cause-related marketing and its impact on brand image and loyalty: Evidence from international fast-food chains (2022)Cause-related marketing and i…THE EFFECT OF ATTITUDES TOWARD GREEN BEHAVIORS ON GREEN IMAGE, GREEN CUSTOMER SATISFACTION AND GREEN CUSTOMER LOYALTY (2020)THE EFFECT OF ATTITUDES TOWAR…An assessment of forerunners for customer loyalty in the selected financial sector by SEM approach toward their effect on business (2019)An assessment of forerunners …The role of consumers’ attitudes in estimating consumer response to assortment composition (2017)The role of consumers’ attitu…Customer environmental satisfaction and loyalty in the consumption of green products (2015)Customer environmental satisf…Role of Corporate Image, Product Quality and Customer Value in Customer Loyalty: Intervening Effect of Customer Satisfaction (2014)Role of Corporate Image, Prod…Factors Influencing the Cell Phone Brand Loyalty of Swedish Generation Y. (2013)Factors Influencing the Cell …Evaluating the impact of corporate brand on consumer satisfaction (2013)Evaluating the impact of corp…Dynamic Nature of Destination Image and Influence of Tourist Overall Satisfaction on Image Modification (2013)Dynamic Nature of Destination…THE RELATIONSHIP BETWEEN BRAND TRUST, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY (EVIDENCE FROM AUTOMOBILE SECTOR OF PAKISTAN) (2012)THE RELATIONSHIP BETWEEN BRAN…The Effects of Green Image of Retailers on Shopping Value and Store Loyalty (2012)The Effects of Green Image of…Customer Brand Loyalty (2010)Customer Brand LoyaltyMarketing tactics and parents' loyalty: the mediating role of school image (2009)Marketing tactics and parents…Factors influencing repeat visits to a destination: The influence of group composition (2009)Factors influencing repeat vi…Business-to-business brand management: Theory, research and executive case study exercises (2009)Business-to-business brand ma…Implementation of a customer satisfaction program: a case study (2002)Implementation of a customer …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Direct and indirect effects of received benefits and place attachment in willingness to pay and loyalty in suburban natural areas (2012)Understanding the relationships between perceived travel experiences, overall satisfaction, and destination loyalty (2012)Repeated behaviour and destination loyalty (2015)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The Economics of Organization: The Transaction Cost Approach (1981)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters (1998)The Identity Salience Model of Relationship Marketing Success: The Case of Nonprofit Marketing (2003)Advances in Consumer Research (2025)The Method of Path Coefficients (1934)Path Analysis: Sociological Examples (1966)Estimation of a Model with Multiple Indicators and Multiple Causes of a Single Latent Variable (1975)An Update and Extension to SEM Guidelines for Admnistrative and Social Science Research (2011)Partial Least Squares: The Better Approach to Structural Equation Modeling? (2012)Treating Unobserved Heterogeneity in PLS-SEM: A Multi-method Approach (2017)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Satisfaction: a behavioral perspective on the consumer (2010)RETRACTED: Testing the role of tourists' emotional experiences in predicting destination image, satisfaction, and behavioral intentions: A case of wellness tourism (2018)The role of destination image in tourist satisfaction: the case of a heritage site (2019)Instagram as a Co-Creation Space for Tourist Destination Image-Building: Algarve and Costa del Sol Case Studies (2020)Issues and opinion on structural equation modeling (1998)How to Write Up and Report PLS Analyses (2009)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Psychological Commitment and Its Effects on Post-Decision Evaluation and Preference Stability among Voters (1983)Customer loyalty in extended service settings (1999)Relationship quality, community promotion and brand loyalty in virtual communities: Evidence from free software communities (2010)Service quality perspectives and satisfaction in private banking (2000)Relative attitudes and commitment in customer loyalty models (2001)Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers (2008)Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers (2000)Delight by Design: The Role of Hedonic Versus Utilitarian Benefits (2008)Development of a Scale to Measure Memorable Tourism Experiences (2010)
this work references cited by second hop

References

  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1982Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory3,367 cited
  • 1993Loyalty-based management.1,317 cited
  • 1975Path Models with Latent Variables: The NIPALS Approach843 cited
  • 1992A Catastrophe Model for Developing Service Satisfaction Strategies812 cited
  • 1994A Customer Satisfaction Research Prospectus493 cited
  • 1981Effect of Satisfaction and Its Antecedents on Consumer Preference and Intention212 cited

Cited by

  • 2009Factors influencing repeat visits to a destination: The influence of group composition188 cited
  • 2013Dynamic Nature of Destination Image and Influence of Tourist Overall Satisfaction on Image Modification142 cited
  • 2009Marketing tactics and parents' loyalty: the mediating role of school image76 cited
  • 2010Customer Brand Loyalty72 cited
  • 2012The Effects of Green Image of Retailers on Shopping Value and Store Loyalty46 cited
  • 2015Customer environmental satisfaction and loyalty in the consumption of green products45 cited
  • 2014

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Role of Corporate Image, Product Quality and Customer Value in Customer Loyalty: Intervening Effect of Customer Satisfaction
43 cited
  • 2012THE RELATIONSHIP BETWEEN BRAND TRUST, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY (EVIDENCE FROM AUTOMOBILE SECTOR OF PAKISTAN)39 cited
  • 2020THE EFFECT OF ATTITUDES TOWARD GREEN BEHAVIORS ON GREEN IMAGE, GREEN CUSTOMER SATISFACTION AND GREEN CUSTOMER LOYALTY34 cited
  • 2019An assessment of forerunners for customer loyalty in the selected financial sector by SEM approach toward their effect on business33 cited
  • 2002Implementation of a customer satisfaction program: a case study33 cited
  • 2009Business-to-business brand management: Theory, research and executive case study exercises31 cited
  • 2013Evaluating the impact of corporate brand on consumer satisfaction25 cited
  • 2013Factors Influencing the Cell Phone Brand Loyalty of Swedish Generation Y.18 cited
  • 2017The role of consumers’ attitudes in estimating consumer response to assortment composition17 cited
  • 2022Cause-related marketing and its impact on brand image and loyalty: Evidence from international fast-food chains16 cited