References

• 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity15,244 cited
• 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty7,033 cited
• 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,263 cited
• 1982An Investigation into the Determinants of Customer Satisfaction3,441 cited
• 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,379 cited
• 2000Customer satisfaction with services: putting perceived value into the equation1,863 cited
• 2002Service loyalty1,617 cited
• 2000Switching barriers and repurchase intentions in services1,605 cited
• 2001The relationship between customer loyalty and customer satisfaction1,312 cited
• 2000Customer loyalty in the hotel industry: the role of customer satisfaction and image1,263 cited
• 2002The relationship between service quality and customer satisfaction – a factor specific approach911 cited
• 2002Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes908 cited
• 1993An Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty893 cited
• 2003Customer loyalty and customer loyalty programs871 cited