TQM and Organizational Culture: A Case Study

W. Brady Boggs

34 citations0/0 files storedQuality Management Journal

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Quality and Supply Management Management Systems and Quality Improvement Organizational Management and Innovation

Abstract

This article presents a case study of the total quality management (TQM) implementation process in a local church. The case focuses on the organizational culture emerging from the application of TQM principles over a period of seven years. The case examines the transformation effort through the lens of the competing values framework (CVF) of organizational culture. The article presents theoretical propositions based on the CVF and the concepts of TQM. ft then tests and revises the propositions using evidence from the case study, including a CVF survey of church leaders. The case study concludes that TQM implementation can lead to a balanced CVF profile and that both TQM principles and managerial ideology of TQM implementation can influence specific changes in the culture profile.

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References

1991Case Study Research: Design and Methods 1993Organizational culture and leadership 1982Out of the Crisis 2006Diagnosing and Changing Organizational Culture: Based on the Competing Values Framework 1992Corporate Culture and Performance 1996Culture: The Missing Concept in Organization Studies 1996The New Economics: For Industry, Government, Education 1994A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD

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