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What are unit managers supposed to do? A contingent methodology for investigating managerial role requirements
4 references·16 citing·46 second hop
What are unit managers supposed to do? A contingent methodology for investigating managerial role requirements (1986)What are unit managers supposed to do? A …General and Industrial Management (1986)General and Industrial Manage…Management. Tasks, Responsibilities, Practices. (1975)Management. Tasks, Responsibi…The Nature of Managerial Work (1974)The Nature of Managerial WorkManagement—Tasks, responsibilities, practices (1974)Management—Tasks, responsibil…The Nature of Managerial Work (2024)The Nature of Managerial WorkCasino employees’ perceptions of their quality of work life (2012)Casino employees’ perceptions…Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees (2009)Moderating effects of gender …Relationship between leadership power bases and job stress of subordinates: example from boutique hotels (2006)Relationship between leadersh…Balancing the demands of school and work: stress and employed hospitality students (2004)Balancing the demands of scho…Service quality in China’s hotel industry: a perspective from tourists and hotel managers (2000)Service quality in China’s ho…Hotel general managers: A review of prominent research themes (1999)Hotel general managers: A rev…Workplace induced stress among operational staff in the hotel industry (1997)Workplace induced stress amon…AN INVESTIGATION OF THE RELATIONSHIP BETWEEN ORGANIZATIONAL STRUCTURE, MANAGERIAL ROLE EXPECTATIONS AND MANAGERS’ WORK ACTIVITIES (1996)AN INVESTIGATION OF THE RELAT…Total quality management in a luxury hotel: A critique of practice (1995)Total quality management in a…Career demands and learning perceptions of hotel and catering graduates – ten years on (1995)Career demands and learning p…Analysis of job stress profile in the hotel industry (1994)Analysis of job stress profil…Hospitality managers' communication practices (1992)Hospitality managers' communi…The nature of managerial work in the hospitality industry (1990)The nature of managerial work…Developing hotel managers — a reappraisal (1989)Developing hotel managers — a…WHAT DO MANAGERS DO? A CRITICAL REVIEW OF THE EVIDENCE (1986)WHAT DO MANAGERS DO? A CRITIC…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Delivering quality service: balancing customer perceptions and expectations (1990)Exploring international tourists' perceptions of hotel operations by using a modified SERVQUAL approach – a case study of Mauritius (2004)Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector (2007)Influence of leadership competency and organizational culture on responsiveness and performance of firms (2010)Power-Dependence Relations (1962)Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign (1979)Stress, social support, and the buffering hypothesis. (1985)Trust in leadership is vital for employee performance (2009)A Systematic Literature Review of Work Stress (2018)The Level of Academic and Environmental Stress among College Students: A Case in the College of Education (2018)The social readjustment rating scale (1967)Men and Women of the Corporation (1978)Men and Women of the Corporation. (1978)Outcomes of customer verbal aggression among hotel employees (2009)Employment experiences of Polish migrant workers in the UK hospitality sector (2010)Exploring the Impact of COVID‐19 on Employees’ Boundary Management and Work–Life Balance (2022)The Validity of Idiographic Research Explanations (1989)The Time Famine: Toward a Sociology of Work Time (1999)Structuring Organizations (2015)The Robot Revolution: Managerial and Employment Consequences for Firms (2021)Role Conflict and Ambiguity in Complex Organizations (1970)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Hospitality marketing research: Recent trends and future directions (2011)Qualitative examination of employee turnover and retention strategies in international tourist hotels in Taiwan (2011)Sex Differences in Social Behavior (2013)Role Stress, Job Burnout, and Job Performance in Construction Project Managers: The Moderating Role of Career Calling (2019)Comparison of two modes of stress measurement: Daily hassles and uplifts versus major life events (1981)Relationship of daily hassles, uplifts, and major life events to health status. (1982)The stress of the transition to university: A longitudinal study of psychological disturbance, absent‐mindedness and vulnerability to homesickness (1987)Student part‐time employment: characteristics and consequences (2012)Effect of Perceived Academic Stress on Students' Performance (2013)The Level of Stress among College Students: A Case in the College of Education, Eritrea Institute of Technology (2018)The External Control of Organizations. (1978)AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)The Modern Corporation: Origins, Evolution, Attributes. (1981)Strategy and Structure: (1986)Customer-led and market-oriented: let’s not confuse the two (1998)Determinants of Coordination Modes within Organizations (1976)The Social Scientific Study of Leadership: Quo Vadis? (1997)Theory and research in strategic management: Swings of a pendulum (1999)Creating a sense of mission (1991)Cross-functional issues in the implementation of relationship marketing through customer relationship management (2001)Value in business markets: What do we know? Where are we going? (2005)
this work references cited by second hop

References

  • 1974The Nature of Managerial Work6,240 cited
  • 1986General and Industrial Management2,240 cited
  • 1975Management. Tasks, Responsibilities, Practices.2,132 cited
  • 1974Management—Tasks, responsibilities, practices839 cited

Cited by

  • 1986WHAT DO MANAGERS DO? A CRITICAL REVIEW OF THE EVIDENCE423 cited
  • 2009Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees254 cited
  • 2000Service quality in China’s hotel industry: a perspective from tourists and hotel managers245 cited
  • 2006Relationship between leadership power bases and job stress of subordinates: example from boutique hotels155 cited
  • 1997Workplace induced stress among operational staff in the hotel industry143 cited
  • 2004Balancing the demands of school and work: stress and employed hospitality students119 cited
  • 1994Analysis of job stress profile in the hotel industry110 cited
  • 2012Casino employees’ perceptions of their quality of work life97 cited
  • 2024The Nature of Managerial Work74 cited
  • 1996AN INVESTIGATION OF THE RELATIONSHIP BETWEEN ORGANIZATIONAL STRUCTURE, MANAGERIAL ROLE EXPECTATIONS AND MANAGERS’ WORK ACTIVITIES70 cited
  • 1999

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Hotel general managers: A review of prominent research themes
50 cited
  • 1992Hospitality managers' communication practices40 cited
  • 1995Total quality management in a luxury hotel: A critique of practice40 cited
  • 1990The nature of managerial work in the hospitality industry39 cited
  • 1995Career demands and learning perceptions of hotel and catering graduates – ten years on38 cited
  • 1989Developing hotel managers — a reappraisal28 cited