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Consumer satisfaction

16 references·16 citing·34 second hopsampled

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References

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1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
1971The Theory of Buyer Behavior2,797 cited
2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited
1988Models of Consumer Satisfaction Formation: An Extension

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2,237 cited

1991The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction2,162 cited

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