References

• 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
• 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
• 1974An approach to environmental psychology7,295 cited
• 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
• 1982Hedonic Consumption: Emerging Concepts, Methods and Propositions5,610 cited
• 1976Social Indicators of Well-Being3,679 cited
• 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
• 1987Product/Consumption-Based Affective Responses and Postpurchase Processes2,464 cited
• 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
• 1991Measuring the hedonic and utilitarian sources of consumer attitudes2,211 cited
• 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
• 1993Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction1,971 cited
• 1997Customer delight: Foundations, findings, and managerial insight1,649 cited
• 1989A Critical review of consumer satisfaction1,522 cited
• 1983