Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Consequences of ambivalence on satisfaction and loyalty

16 references·16 citing·40 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
1992Alternative Ways of Assessing Model Fit27,192 cited
1988On the Evaluation of Structural Equation Models26,139 cited
1993Lisrel 8: Structural Equation Modeling With the Simplis Command Language7,691 cited
1999Whence Consumer Loyalty?7,319 cited
1997The Psychology of Attitudes7,143 cited
2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
1991Assessing Construct Validity in Organizational Research6,615 cited
1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
2010Satisfaction: a behavioral perspective on the consumer6,042 cited
1999Whence Consumer Loyalty?4,891 cited
1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
2000The Psychology of Survey Response4,727 cited
1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited

Cited by

2008The role of Internet addiction in online game loyalty: an exploratory study192 cited
2020Emotions in Tourism: Theoretical Designs, Measurements, Analytics, and Interpretations185 cited
2020Beyond good and bad: Challenging the suggested role of emotions in customer experience (CX) research157 cited
2008Consumer satisfaction138 cited
2011Customer Loyalty, Repurchase and Satisfaction: A Meta-Analytical Review100 cited
2012The moderating role of perceived risk in loyalty intentions: an investigation in a service context100 cited
2010Guilty Pleasure or Pleasurable Guilt? Affective Experience of Impulse Buying in Hedonic-Driven Consumption84 cited
2012The customer satisfaction‐customer loyalty relationship84 cited
2008An examination of consumers’ cross-shopping behaviour76 cited
2016Why did they do it? How customers’ self-service technology introduction attributions affect the customer-provider relationship75 cited
2023Consumer purchase intention of new energy vehicles with an extended technology acceptance model: The role of attitudinal ambivalence63 cited
2009Including ambivalence as a basis for benefit segmentation61 cited
2010CUSTOMER LOYALTY IN LOGISTICS OUTSOURCING RELATIONSHIPS: AN EXAMINATION OF THE MODERATING EFFECTS OF CONFLICT FREQUENCY60 cited
2009Food risk and knowledge in the satisfaction‐repurchase loyalty relationship60 cited
2014Effects of switching costs on customer attitude loyalty to an airport in a multi-airport region50 cited
2021Self-construals as the locus of paradoxical consumer empowerment in self-service retail technology environments47 cited