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Customer satisfaction measurement practice in Taiwan hotels

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References

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1983Emerging perspectives on services marketing1,018 cited
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1996Why Satisfied Customers Defect809 cited
1982An Applied Service Marketing Theory771 cited
1994A Customer Satisfaction Research Prospectus493 cited
1988Key Factors in Guest Satisfaction

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314 cited

Cited by

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2013Service quality and customers’ purchase intentions: an empirical study of the Indian banking sector105 cited
2017Influence of empathy on hotel guests’ emotional service experience92 cited
2009Using integrated quality assessment for hotel service quality84 cited
2014The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty84 cited
2009Fuzzy application in service quality analysis: An empirical study83 cited
2014Service quality and word of mouth: a study of the banking sector73 cited
2020Consumers’ intentions to use ridesharing services in Iran62 cited
2013Measuring Hotel Guest Satisfaction by Using an Online Quality Management System51 cited
2007EFFECTS OF IMAGE AND ADVERTISING EFFICIENCY ON CUSTOMER LOYALTY AND ANTECEDENTS OF LOYALTY: TURKISH BANKS SAMPLE51 cited
2009AN EMPIRICAL STUDY OF BEHAVIOURAL INTENTIONS IN THE TAIWAN HOTEL INDUSTRY50 cited
2007Co-Branding and Brand Loyalty49 cited
2007Visual Methods46 cited