References

• 1977Importance-Performance Analysis4,463 cited
• 1998Intellectual capital: The new wealth of organizations3,765 cited
• 1997Intellectual Capital: Realizing Your Company's True Value by Finding Its Hidden Brainpower3,073 cited
• 1988Communication and Control Processes in the Delivery of Service Quality2,051 cited
• 2001Intangibles: Management, Measurement, and Reporting1,832 cited
• 2000Adaptability in the workplace: Development of a taxonomy of adaptive performance.1,735 cited
• 2001Assessing knowledge assets: a review of the models used to measure intellectual capital1,704 cited
• 1998Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction1,609 cited
• 2001Intangibles: Management, Measurement, and Reporting1,499 cited
• 1996Developing a model for managing intellectual capital1,175 cited
• 1999The knowledge toolbox:960 cited
• 2002The Strategic Management of Intellectual Capital and Organizational Knowledge932 cited
• 2004Measuring intellectual capital: a new model and empirical study758 cited
• 1999Managing Knowledge: Building Blocks for Success691 cited
• 2005Intellectual capital and performance in causal models