Article1992

EFFECTS OF FEEDBACK AND COGNITIVE PLAYFULNESS ON PERFORMANCE IN MICROCOMPUTER SOFTWARE TRAINING

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Human Resource Development and Performance Evaluation Educational Games and Gamification Learning Styles and Cognitive Differences

Abstract

A field experiment of 68 full‐time employees studied the effects of performance feedback and cognitive playfulness (that is, cognitive spontaneity in human‐computer interactions) on microcomputer training performance. In addition, this research examined the impacts of performance feedback and cognitive playfulness on software efficacy perceptions and on a variety of affective outcomes, including satisfaction with feedback, satisfaction with training, and positive mood. The findings suggest that positive feedback generally results in higher test performance and more positive affective outcomes, than does negative feedback. Similarly, employees higher in cognitive playfulness demonstrated higher test performance and more positive affective outcomes than those lower in cognitive playfulness. Finally, a significant feedback × playfulness interaction on test performance was found. Specifically, employees lower in cognitive playfulness benefited more from the positive feedback than did those higher in cognitive playfulness. Implications for practice and future research are discussed.

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References

1977Self-efficacy: Toward a unifying theory of behavioral change.1977Self-efficacy: Toward a unifying theory of behavioral change.1982Self-efficacy mechanism in human agency.1977Handbook of Industrial and Organizational Psychology.1991Social cognitive theory of self-regulation 1989Social Cognitive Theory of Organizational Management 1988TRANSFER OF TRAINING: A REVIEW AND DIRECTIONS FOR FUTURE RESEARCH 1970How we should measure "change": Or should we?

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1992Microcomputer Playfulness: Development of a Measure With Workplace Implications 2011A meta-analysis of self-regulated learning in work-related training and educational attainment: What we know and where we need to go.1997TEACHING EFFECTIVENESS IN TECHNOLOGY-MEDIATED DISTANCE LEARNING.2000Research Report: The Evolving Relationship Between General and Specific Computer Self-Efficacy—An Empirical Assessment 2013Transforming homo economicus into homo ludens: A field experiment on gamification in a utilitarian peer-to-peer trading service

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