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A study of the effect of consumer trust on consumer expectations and satisfaction

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References

1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
1996Trust: The Social Virtues and the Creation of Prosperity10,500 cited
2001Understanding Information Systems Continuance: An Expectation-Confirmation Model18,741 cited
1999Use of partial least squares (PLS) in strategic management research: a review of four recent studies7,307 cited
1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
2002Developing and Validating Trust Measures for e-Commerce: An Integrative Typology5,540 cited
1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
1993Factors Affecting Trust in Market Research Relationships3,649 cited
2000E-commerce: the role of familiarity and trust3,438 cited
1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited

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1998

Initial Trust Formation in New Organizational Relationships

3,059 cited

1982An Investigation into the Determinants of Customer Satisfaction2,914 cited

Cited by

2020The impact of trust, privacy and quality of service on the success of E-CRM: the mediating role of customer satisfaction133 cited
2011Determinants of Customer Continuance Intention of Online Shopping66 cited
2007What keeps online customers repurchasing through the internet?58 cited
2007Research on trust: a bibliography and brief bibliometric analysis of the special issue submissions53 cited
2008Testing an Integrated Model of E-Shopping Web Site Usage41 cited
2014Can fast-food consumers be loyal customers, if so how? Theory, method and findings38 cited
2018The Interaction of Trust and Social Influence Factors in the Social Commerce Environment27 cited
2022Post-Purchase Trust in e-Commerce: A Theoretical Framework and a Text Mining-Based Assessment Method22 cited
2009Trust or distrust in the web‐mediated information environment (W‐MIE)22 cited
2022Student entrepreneurship and perceptions on social norms and university environment: evidence from a developing country22 cited
2012COUNTRY OF ORIGIN: A STUDY OVER PERSPECTIVE OF INTRINSIC AND EXTRINSIC CUES ON CONSUMERSPURCHASE DECISION21 cited
2009Triggering trust: to what extent does the question influence the answer when evaluating the perceived importance of trust triggers?15 cited
2008What are the Benefits of Continued Purchasing through the Internet? A Study of South Korean Consumers13 cited
2007Theoretical model of purchase and repurchase in internet shopping12 cited