Strategic Decision Making: The Effects of Cognitive Diversity, Conflict, and Trust on Decision Outcomes

Bradley J. Olson · Satyanarayana Parayitam · Yongjian Bao

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Team Dynamics and Performance Conflict Management and Negotiation Leadership, Behavior, and Decision-Making Studies

Abstract

Basing their hypotheses on information processing theory, the authors incorporate important group processes within strategic decision making. They examine the interrelationships of cognitive diversity, task conflict, and competence-based trust and their effects on decision outcomes. Their survey includes top management teams from 85 U.S. hospitals. They found that cognitive diversity has a strong positive relationship with task conflict and that competence-based trust strengthens this relationship. In addition, these results suggest that task conflict mediates the effects of cognitive diversity on decision outcomes.

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2016Does trust matter more in virtual teams? A meta-analysis of trust and team effectiveness considering virtuality and documentation as moderators.2011The Interface of the Top Management Team and Middle Managers: A Process Model 2017Trust in work teams: An integrative review, multilevel model, and future directions 2011Team Exploratory and Exploitative Learning: Psychological Safety, Task Conflict, and Team Performance 2013Moving beyond relationship and task conflict: Toward a process-state perspective.

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