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Applying the Theory of Planned Behavior to Retain Credit Counseling Clients
16 references·3 citing·38 second hop
Applying the Theory of Planned Behavior to Retain Credit Counseling Clients (2006)Applying the Theory of Planned Behavior t…Financial behaviours of consumers in credit counselling (2005)Financial behaviours of consu…A contingency model of behavioural intentions in a services context (2004)A contingency model of behavi…Some moderating effects on the service quality‐customer retention link (2003)Some moderating effects on th…Household Financial Management: The Connection between Knowledge and Behavior (2003)Household Financial Managemen…Customer retention management: a reflection of theory and practice (2002)Customer retention management…Predicting Hunting Intentions and Behavior: An Application of the Theory of Planned Behavior (2001)Predicting Hunting Intentions…Marketing Culture and Customer Retention in the Tourism Industry (2000)Marketing Culture and Custome…The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development (1997)The impact of customer satisf…Competition to Retain Customers (1994)Competition to Retain Custome…Customer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…Designing a Customer Retention Plan (1992)Designing a Customer Retentio…The theory of planned behavior (1991)The theory of planned behaviorZero defections: quality comes to services. (1990)Zero defections: quality come…Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry (1987)Effects of Relationship Marke…Understanding Attitudes and Predicting Social Behavior (1980)Understanding Attitudes and P…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Market discipline in the behavioral finance perspective: a case of Sharia mutual funds in Indonesia (2021)Market discipline in the beha…SIKAP TERHADAP UANG DAN PERILAKU BERHUTANG (2016)SIKAP TERHADAP UANG DAN PERIL…Exploring the Relationship of Economic, Sociological, and Psychological Factors to the Savings Behavior of Low‐ to Moderate‐Income Households (2012)Exploring the Relationship of…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Switching barriers in business‐to‐business services: a qualitative study (2006)Impact of Restaurant Experience on Brand Image and Customer Loyalty: Moderating Role of Dining Motivation (2012)Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce? 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References

  • 1991The theory of planned behavior90,729 cited
  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1980Understanding Attitudes and Predicting Social Behavior25,805 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1993Customer satisfaction, customer retention, and market share2,151 cited
  • 2003Household Financial Management: The Connection between Knowledge and Behavior1,763 cited
  • 1997The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development1,340 cited
  • 1987Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry977 cited
  • 2001Predicting Hunting Intentions and Behavior: An Application of the Theory of Planned Behavior470 cited
  • 2003Some moderating effects on the service quality‐customer retention link229 cited
  • 2005Financial behaviours of consumers in credit counselling178 cited
  • 2002Customer retention management: a reflection of theory and practice153 cited
  • 1992Designing a Customer Retention Plan107 cited
  • 2004A contingency model of behavioural intentions in a services context88 cited
  • 1994

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Competition to Retain Customers
76 cited
  • 2000Marketing Culture and Customer Retention in the Tourism Industry75 cited
  • Cited by

    • 2012Exploring the Relationship of Economic, Sociological, and Psychological Factors to the Savings Behavior of Low‐ to Moderate‐Income Households26 cited
    • 2016SIKAP TERHADAP UANG DAN PERILAKU BERHUTANG25 cited
    • 2021Market discipline in the behavioral finance perspective: a case of Sharia mutual funds in Indonesia22 cited