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Perceptions of Airline Service Quality
16 references·7 citing·41 second hop
Perceptions of Airline Service Quality (2004)Perceptions of Airline Service QualityThe role of perceived risk in the quality-value relationship: A study in a retail environment (1999)The role of perceived risk in…Consumer perceived risk: conceptualisations and models (1999)Consumer perceived risk: conc…Determining Future Travel Behavior from Past Travel Experience and Perceptions of Risk and Safety (1998)Determining Future Travel Beh…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…A Model of Perceived Risk and Intended Risk-Handling Activity (1994)A Model of Perceived Risk and…Risk Perceptions and Pleasure Travel: An Exploratory Analysis (1992)Risk Perceptions and Pleasure…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Test of Services Marketing Theory: Consumer Information Acquisition Activities (1991)A Test of Services Marketing …The Impact of Services versus Goods on Consumers' Assessment of Perceived Risk and Variability (1990)The Impact of Services versus…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…Linking service quality, customer satisfaction, and behavioral intention. (1989)Linking service quality, cust…Consumer Behaviour in Tourism (1987)Consumer Behaviour in TourismA Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Risk Taking and Information Handling in Consumer Behavior (1969)Risk Taking and Information H…Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…A fuzzy segmentation analysis of airline passengers in the U.S. based on service satisfaction. (2020)A fuzzy segmentation analysis…Exploring Service Quality of Low-Cost Airlines in Europe: an Integrated MCDM Approach (2019)Exploring Service Quality of …Origin and money matter: The airline service quality expectations of international students (2017)Origin and money matter: The …Evaluation of perceived service quality provided by tourism establishments in Egypt (2015)Evaluation of perceived servi…Determination of Factors That Influence Passengers’ Airline Selection: A Study of Low Cost Carriers in Thailand (2015)Determination of Factors That…The Airline Service Quality Affecting Post Purchase Behavioral Intention: Empirical Evidence from the Low Cost Airline Industry (2014)The Airline Service Quality A…A STRUCTURAL EQUATION MODELLING APPROACH TO VALIDATE THE DIMENSIONS OF SERVPERF IN AIRLINE INDUSTRY OF MALAYSIA (2012)A STRUCTURAL EQUATION MODELLI…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Consumer patronage and risk perceptions in Internet shopping (2003)Customer repurchase intention (2003)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Marketing Research (1970)An Information Processing Theory of Consumer Choice (1979)Customers' motivations for maintaining relationships with service providers (1997)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Brand trust in the context of consumer loyalty (2001)Understanding consumer acceptance of mobile payment services: An empirical analysis (2009)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)Judgment under Uncertainty: Heuristics and Biases (1975)Judgment Under Uncertainty: Heuristics and Biases. (1984)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Predicting e-services adoption: a perceived risk facets perspective (2003)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Quality, satisfaction and behavioral intentions (2000)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Service quality models: a review (2005)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)
this work references cited by second hop

References

  • 1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1994A Model of Perceived Risk and Intended Risk-Handling Activity2,037 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 1999The role of perceived risk in the quality-value relationship: A study in a retail environment1,675 cited
  • 1999Consumer perceived risk: conceptualisations and models1,582 cited
  • 1991A Test of Services Marketing Theory: Consumer Information Acquisition Activities1,550 cited
  • 1969Risk Taking and Information Handling in Consumer Behavior1,397 cited
  • 1987Consumer Behaviour in Tourism1,197 cited
  • 1998Determining Future Travel Behavior from Past Travel Experience and Perceptions of Risk and Safety1,038 cited
  • 1989Linking service quality, customer satisfaction, and behavioral intention.935 cited

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1992
Risk Perceptions and Pleasure Travel: An Exploratory Analysis
862 cited
  • 1990The Impact of Services versus Goods on Consumers' Assessment of Perceived Risk and Variability811 cited
  • Cited by

    • 2017Origin and money matter: The airline service quality expectations of international students41 cited
    • 2015Evaluation of perceived service quality provided by tourism establishments in Egypt36 cited
    • 2020A fuzzy segmentation analysis of airline passengers in the U.S. based on service satisfaction.30 cited
    • 2014The Airline Service Quality Affecting Post Purchase Behavioral Intention: Empirical Evidence from the Low Cost Airline Industry28 cited
    • 2012A STRUCTURAL EQUATION MODELLING APPROACH TO VALIDATE THE DIMENSIONS OF SERVPERF IN AIRLINE INDUSTRY OF MALAYSIA19 cited
    • 2019Exploring Service Quality of Low-Cost Airlines in Europe: an Integrated MCDM Approach16 cited
    • 2015Determination of Factors That Influence Passengers’ Airline Selection: A Study of Low Cost Carriers in Thailand11 cited