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A study on exploring the relationship between customer satisfaction and loyalty in the fast food industry: With relationship inertia as a mediator
16 references·5 citing·39 second hop
A study on exploring the relationship between customer satisfaction and loyalty in the fast food industry: With relationship inertia as a mediator (2011)A study on exploring the relationship bet…The Practice of Management (2012)The Practice of ManagementAn examination of the determinants of customer loyalty in mobile commerce contexts (2005)An examination of the determi…The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions (2004)The Price is Unfair! A Concep…Understanding Service Convenience (2002)Understanding Service Conveni…Understanding Relationship Marketing Outcomes (2002)Understanding Relationship Ma…Marketing management: analysis. planning. implementation and control (2000)Marketing management: analysi…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…Habit and intention in everyday life: The multiple processes by which past behavior predicts future behavior. (1998)Habit and intention in everyd…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Consumer behavior and marketing action (1981)Consumer behavior and marketi…Enhancing Brand Value Through Circular Economy Service Quality: The Mediating Roles of Customer Satisfaction, Brand Image, and Customer Loyalty (2025)Enhancing Brand Value Through…Effects of inertia and switching costs on customer retention: a study of budget hotels in China (2022)Effects of inertia and switch…Factors Influencing Repurchase Intention in Drive-Through Fast Food: A Structural Equation Modeling Approach (2021)Factors Influencing Repurchas…Price fairness, guest emotions, satisfaction, and behavioral intentions in peer to peer accommodation sector (2018)Price fairness, guest emotion…Relationship among Service Quality, Customer Satisfaction and Customer Loyalty: With Special Reference to Wireline Telecom Sector (DSL Service) (2017)Relationship among Service Qu…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics9,798 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2000Marketing management: analysis. planning. implementation and control6,649 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 2012The Practice of Management3,745 cited
  • 1998Habit and intention in everyday life: The multiple processes by which past behavior predicts future behavior.3,476 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • 2002Understanding Relationship Marketing Outcomes2,299 cited
  • 2002Understanding Service Convenience1,613 cited
  • 2004The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions1,473 cited
  • 1981Consumer behavior and marketing action

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1,396 cited
  • 2005An examination of the determinants of customer loyalty in mobile commerce contexts1,043 cited
  • Cited by

    • 2017Relationship among Service Quality, Customer Satisfaction and Customer Loyalty: With Special Reference to Wireline Telecom Sector (DSL Service)34 cited
    • 2022Effects of inertia and switching costs on customer retention: a study of budget hotels in China33 cited
    • 2025Enhancing Brand Value Through Circular Economy Service Quality: The Mediating Roles of Customer Satisfaction, Brand Image, and Customer Loyalty24 cited
    • 2021Factors Influencing Repurchase Intention in Drive-Through Fast Food: A Structural Equation Modeling Approach20 cited
    • 2018Price fairness, guest emotions, satisfaction, and behavioral intentions in peer to peer accommodation sector17 cited