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An examination of hospital satisfaction with blood suppliers
16 references·0 citing·34 second hop
An examination of hospital satisfaction with blood suppliers (2004)An examination of hospital satisfaction w…The Economics of Health and Health Care (2023)The Economics of Health and H…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)A Dynamic Model of the Durati…Customer satisfaction and price tolerance (1996)Customer satisfaction and pri…A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…The Financial Information Content of Perceived Quality (1994)The Financial Information Con…Service Quality: New Directions in Theory and Practice (1994)Service Quality: New Directio…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Zero defections: quality comes to services. (1990)Zero defections: quality come…Determinants of Financial Performance: A Meta-Analysis (1990)Determinants of Financial Per…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Expectations and Norms in Models of Consumer Satisfaction (1987)Expectations and Norms in Mod…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Selected Determinants of Consumer Satisfaction and Complaint Reports (1983)Selected Determinants of Cons…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies (2015)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Marketing management: analysis. planning. implementation and control (2000)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance (2006)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)\nThe use of partial least squares path modeling in international marketing (2009)Prospect Theory: An Analysis of Decision under Risk (1979)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Behavioral Consequences of Service Quality (1996)Customer satisfaction and loyalty in online and offline environments (2003)Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,904 cited
  • 1994Service Quality: New Directions in Theory and Practice1,701 cited
  • 1983Selected Determinants of Consumer Satisfaction and Complaint Reports1,466 cited
  • 1990Determinants of Financial Performance: A Meta-Analysis1,171 cited
  • 1987Expectations and Norms in Models of Consumer Satisfaction1,166 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,038 cited
  • 1994The Financial Information Content of Perceived Quality789 cited
  • 1996Customer satisfaction and price tolerance

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350 cited
  • 2023The Economics of Health and Health Care258 cited
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