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Some Things Are Better Left Unsaid: How Word of Mouth Influences the Storyteller
16 references·10 citing·48 second hop
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References

  • 1979Intraclass correlations: Uses in assessing rater reliability.23,882 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 2006The Effect of Word of Mouth on Sales: Online Book Reviews5,993 cited
  • 1994Meta-Analytic Procedures for Social Research.4,249 cited
  • 2010Making sense of the meaning literature: An integrative review of meaning making and its effects on adjustment to stressful life events.3,160 cited
  • 1983Adjustment to threatening events: A theory of cognitive adaptation.3,055 cited
  • 1984The Efficient Assessment of Need for Cognition2,911 cited
  • 2004Using Online Conversations to Study Word-of-Mouth Communication2,600 cited
  • 1997Writing About Emotional Experiences as a Therapeutic Process2,485 cited
  • 1987Social Ties and Word-of-Mouth Referral Behavior2,389 cited
  • 2000Consumer Choice between Hedonic and Utilitarian Goods2,236 cited
  • 1995Emotion elicitation using films2,179 cited
  • 2003Measuring the Hedonic and Utilitarian Dimensions of Consumer Attitude2,151 cited
  • 1998Customer Satisfaction and Word of Mouth2,105 cited
  • 1995Literacy: An introduction to the ecology of written language. By David Barton. Oxford: Blackwell, 1994. Pp. x, 247.

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2,016 cited
  • 1999Linguistic styles: Language use as an individual difference.1,960 cited
  • Cited by

    • 2013Beyond traditional word‐of‐mouth164 cited
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    • 2016Exposing Pinocchio customers: investigating exaggerated service stories29 cited
    • 2022Power and Need-for-Justification: Asymmetrical Effects on Senders and Receivers in Marketing Communications20 cited
    • 2012The Extended Transportation-Imagery Model: A Meta-Analysis of the Antecedents and Consequences of Consumers’ Narrative Transportation20 cited
    • 2020Want to make me happy? Tell me about your experiences but not your objects15 cited
    • 2018The Effects of Founder's Storytelling Advertising13 cited
    • 2018The impact of atmospherics on WOM about short life-cycle products: the case of motion pictures12 cited
    • 2020Heritage storytelling, community empowerment and sustainable development11 cited
    • 2023Consumers of Indonesian Wardah Cosmetics are the Focus of an Analysisis of Visual Storytelling Marketing2 cited