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Factors influencing customer satisfaction with the success factors identified in the insurance industry

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
1990Delivering quality service: balancing customer perceptions and expectations3,871 cited
2007Cultural influences on service quality and customer satisfaction: evidence from Greek insurance136 cited
2000Innovation in medium‐sized insurance companies: how marketing adds value126 cited
2007The influence of culture on perceptions of service employee behavior96 cited
2001A model for measuring customer satisfaction within an academic center of excellence27 cited

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2021Examining the influence of service reliability on customer satisfaction in the insurance industry in Kenya13 cited

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