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Antecedents to website satisfaction, loyalty, and word-of-mouth
12 references·6 citing·50 second hop
Antecedents to website satisfaction, loyalty, and word-of-mouth (2013)Antecedents to website satisfaction, loya…WebQual: An Instrument for Consumer Evaluation of Web Sites (2007)WebQual: An Instrument for Co…eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)eWOM: The impact of customer-…Trust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…Customer Satisfaction in Virtual Environments: A Study of Online Investing (2003)Customer Satisfaction in Virt…Customer satisfaction and loyalty in online and offline environments (2003)Customer satisfaction and loy…Assessing the consumer decision process in the digital marketplace (2003)Assessing the consumer decisi…Key dimensions of business-to-consumer web sites (2002)Key dimensions of business-to…An Evaluation of Cyber-Bookshops: The WebQual Method (2001)An Evaluation of Cyber-Booksh…Customer Satisfaction and Word of Mouth (1998)Customer Satisfaction and Wor…Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Interactive Home Shopping: Co…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Konseptualisasi Peran Strategis pada Pendidikan Literasi Keuangan Syariah Anak Melalui Pendekatan Systematic Review di TK RA Al-Mu’min Gunung Putri (2021)Konseptualisasi Peran Strateg…Insights and anatomy of brand experience in app-based retailing (eRBX): Critical play of physical evidence and enjoyment (2021)Insights and anatomy of brand…Antecedents And Consequences of User Satisfaction in Startup Application as Digital Entrepreneurship in Indonesia (2021)Antecedents And Consequences …The Effect of Service Quality and Product Diversity on Customer Loyalty: The Role of Customer Satisfaction and Word of Mouth (2020)The Effect of Service Quality…Modelling web-based library service quality and user loyalty in the context of a developing country (2017)Modelling web-based library s…Investigating the construct validity of quality measures influencing online shopping in a South African context (2017)Investigating the construct v…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Customer engagement: the construct, antecedents, and consequences (2016)Digital marketing: A framework, review and research agenda (2016)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Coefficient Alpha and the Internal Structure of Tests (1951)User Acceptance of Information Technology: Toward A Unified View1 (2003)Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture (2008)The Impact of Website Quality on Information Quality, Value, and Loyalty Intentions in Apparel Retailing (2009)Enhancing the online decision-making process by using augmented reality: A two country comparison of youth markets (2017)Limited-dependent and qualitative variables in econometrics (1983)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Using Online Conversations to Study Word-of-Mouth Communication (2004)What Makes Online Content Viral? (2011)Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Consumer Decision Making in Online Shopping Environments: The Effects of Interactive Decision Aids (2000)The development of initial trust in an online company by new customers (2003)Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration (2008)Information Privacy Research: an Interdisciplinary Review1 (2011)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)The Strength of Weak Ties (1973)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Information direction, website reputation and eWOM effect: A moderating role of product type (2008)What We Know and Don't Know about Online Word-of-Mouth: A Review and Synthesis of the Literature (2014)YouTube vloggers' influence on consumer luxury brand perceptions and intentions (2016)Diffusion of Innovations 1 (2019)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e‐shopping (2010)What factors determine e-satisfaction and consumer spending in e-commerce retailing? (2017)Dimensions of Consumer Expertise (1987)Constructive Consumer Choice Processes (1998)Hedonic and utilitarian motivations for online retail shopping behavior (2001)Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior (2002)American Economic Review (2019)
this work references cited by second hop

References

  • 2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1997Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces2,234 cited
  • 1998Customer Satisfaction and Word of Mouth2,105 cited
  • 2003Customer satisfaction and loyalty in online and offline environments1,560 cited
  • 2002Key dimensions of business-to-consumer web sites1,118 cited
  • 2006eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty1,077 cited
  • 2007WebQual: An Instrument for Consumer Evaluation of Web Sites811 cited
  • 2001An Evaluation of Cyber-Bookshops: The WebQual Method459 cited
  • 2003Customer Satisfaction in Virtual Environments: A Study of Online Investing370 cited
  • 2003Assessing the consumer decision process in the digital marketplace153 cited

Cited by

  • 2020The Effect of Service Quality and Product Diversity on Customer Loyalty: The Role of Customer Satisfaction and Word of Mouth36 cited
  • 2017Modelling web-based library service quality and user loyalty in the context of a developing country

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24 cited
  • 2021Konseptualisasi Peran Strategis pada Pendidikan Literasi Keuangan Syariah Anak Melalui Pendekatan Systematic Review di TK RA Al-Mu’min Gunung Putri14 cited
  • 2021Insights and anatomy of brand experience in app-based retailing (eRBX): Critical play of physical evidence and enjoyment12 cited
  • 2021Antecedents And Consequences of User Satisfaction in Startup Application as Digital Entrepreneurship in Indonesia6 cited
  • 2017Investigating the construct validity of quality measures influencing online shopping in a South African context5 cited