Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

On‐line waiting: The role of download time and other important predictors on attitude toward e‐retailers

16 references·16 citing·39 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
1994Testing Structural Equation Models.14,120 cited
1979Review of Psychometric theory (2nd ed.).11,425 cited
2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
1962On the social psychology of the psychological experiment: With particular reference to demand characteristics and their implications.4,030 cited
1988The Theory of Reasoned Action: A Meta-Analysis of Past Research with Recommendations for Modifications and Future Research3,866 cited
1986The Role of Attitude toward the Ad as a Mediator of Advertising Effectiveness: A Test of Competing Explanations1,953 cited
1981Are Product Attribute Beliefs the Only Mediator of Advertising Effects on Brand Attitude?1,472 cited
1984Consumer Reactions to Product Failure: An Attributional Approach1,353 cited
1981Are Product Attribute Beliefs the Only Mediator of Advertising Effects on Brand Attitude?1,067 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1988

Recent Attribution Research in Consumer Behavior: A Review and New Directions

1,040 cited

1994Waiting for Service: The Relationship between Delays and Evaluations of Service947 cited

1990Trying to Consume832 cited

Cited by

2024The Effect of Delivery Time on Repurchase Behavior in Quick Commerce80 cited
2012Can online wait be managed? the effect of filler interfaces and presentation modes on perceived waiting time online71 cited
2008The role of perceived control and gender in consumer reactions to download delays64 cited
2009Customization Strategies in Electronic Retailing: Implications of Customer Purchase Behavior*62 cited
2013When Filling the Wait Makes it Feel Longer: A Paradigm Shift Perspective for Managing Online Delay151 cited
2012Assessing and managing e-commerce service convenience51 cited
2008Consumers' waiting in queues: The role of first‐order and second‐order justice46 cited
2015Eyeing the web interface: the influence of price, product, and personal involvement36 cited
2014Does service convenience matter? An empirical assessment of service quality, service convenience and exchange relationship in electronic mediated environment36 cited
2007Extending Models of Flow and E-Loyalty35 cited
2017The Online Waiting Experience: Using Temporal Information and Distractors to Make Online Waits Feel Shorter34 cited
2011Successful SME web design through consumer focus groups34 cited
2008Perceived Download Waiting in Using Web Sites: A Conceptual Framework with Mediating and Moderating Effects22 cited
2014PERSONAL DETERMINANTS OF ONLINE SHOPPING FRUSTRATION AND ITS INFLUENCE ON CONSUMERS' POSITIVE WORD OF MOUTH21 cited
2008Perceptions of download delays: relation to actual waits, web site abandoning, and stage of delay18 cited
2008Success factors of internet payment systems17 cited