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Quality Loss Functions for the Measurement of Service Quality · Study

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ArticleQuality Loss Functions for the Measurement of Service Quality

M.-H.C. Li2003

Article2003

Quality Loss Functions for the Measurement of Service Quality

32 citations·0/0 files stored·The International Journal of Advanced Manufacturing Technology

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Customer Service Quality and Loyalty Management Systems and Quality Improvement Advanced Statistical Process Monitoring

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1984Attractive Quality and Must-Be Quality 1968Introduction to Operations Research 1990Zero Defection ; Quality Comes to Service 1998Sharpening logistics customer service strategy planning by applying Kano's quality element classification 1996Robust Parameter Design: A Response Surface Approach

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2012A measurement model for service capability from the customer perspective 2020A Comparison of Shewhart-Type Time-Between-Events Control Charts Based on the Renewal Process

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Year2003

Typearticle

Published2003-01-07

VenueThe International Journal of Advanced Manufacturing Technology

ISSN-L0268-3768

Languageen

Citations32

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/s001700300004

openalex_workW2168339975

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