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Quality Loss Functions for the Measurement of Service Quality
7 references·2 citing·33 second hop
Quality Loss Functions for the Measurement of Service Quality (2003)Quality Loss Functions for the Measuremen…Sharpening logistics customer service strategy planning by applying Kano's quality element classification (1998)Sharpening logistics customer…Robust Parameter Design: A Response Surface Approach (1996)Robust Parameter Design: A Re…Zero Defection ; Quality Comes to Service (1990)Zero Defection ; Quality Come…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Introduction to Operations Research (1968)Introduction to Operations Re…A Comparison of Shewhart-Type Time-Between-Events Control Charts Based on the Renewal Process (2020)A Comparison of Shewhart-Type…A measurement model for service capability from the customer perspective (2012)A measurement model for servi…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Off-Line Quality Control, Parameter Design, and the Taguchi Method (1985)Combining Taguchi and Response Surface Philosophies: A Dual Response Approach (1990)Taguchi's Parameter Design: A Panel Discussion (1992)Robust design of server capability in M/M/1 queues with both partly random arrival and service rates (2002)Robust Optimal Design of Multi-Body Systems (2004)Two Approaches for Improving the Dual Response Method in Robust Parameter Design (2004)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Principles and Practice of Structural Equation Modeling (1998)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Marketing management: analysis. planning. implementation and control (2000)Prioritizing improvement of service attributes using impact range‐performance analysis and impact‐asymmetry analysis (2008)Kano’s model in Kansei Engineering to evaluate subjective real estate consumer preferences (2011)Crowd intelligence: Analyzing online product reviews for preference measurement (2015)Probabilistic Forecasts, Calibration and Sharpness (2007)Strictly Proper Scoring Rules, Prediction, and Estimation (2007)An enhanced adaptive CUSUM control chart (2009)Combined Shewhart–EWMA and Shewhart–CUSUM monitoring schemes for time between events (2024)Joint design of VSI Tr control chart and equipment maintenance in high quality process (2024)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)Creating a model of customer equity for chain restaurant brand formation (2009)The relationship between service quality and retention within the automated and traditional contexts of retail banking (2009)Creative tourism: a preliminary examination of creative tourists’ motivation, experience, perceived value and revisit intention (2014)Towards a unified territorial design approach — Applications, algorithms and GIS integration (2005)A General Framework for Wireless Spectrum Auctions (2007)An insurance risk management framework for disaster relief and supply chain disruption inventory planning (2007)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1968Introduction to Operations Research793 cited
  • 1990Zero Defection ; Quality Comes to Service121 cited
  • 1998Sharpening logistics customer service strategy planning by applying Kano's quality element classification120 cited
  • 1996Robust Parameter Design: A Response Surface Approach48 cited

Cited by

  • 2012A measurement model for service capability from the customer perspective11 cited
  • 2020A Comparison of Shewhart-Type Time-Between-Events Control Charts Based on the Renewal Process11 cited

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