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Restaurant tipping and service quality A tenuous relationship
3 references·16 citing·52 second hop
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this work references cited by second hop

References

  • 1992A power primer.44,746 cited
  • 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
  • 2013Advanced Basic Meta-analysis385 cited

Cited by

  • 2011Thirty years of research on tourism and hospitality management in China: A review and analysis of journal publications163 cited
  • 2007The Social Norm of Tipping: A Review1156 cited
  • 2011Business strategy and the social norm of tipping113 cited
  • 2013Speak my language if you want my money77 cited
  • 2004An Exploratory Investigation of Multiunit Restaurant Productivity Assessment Using Data Envelopment Analysis60 cited
  • 2015Voluntary market payments: Underlying motives, success drivers and success potentials53 cited
  • 2015Does a server's attentiveness matter? Understanding intercultural service encounters in restaurants41 cited
  • 2011Understanding restaurant tipping systems: a human resources perspective38 cited
  • 2016Implementing a Delight Strategy in a Restaurant Setting36 cited
  • 2019The effects of attractiveness, gender and self-esteem in service jobs33 cited
  • 2003Restaurant tips and service quality: a weak relationship or just weak measurement31 cited

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2016
How Angry Customer Complaints Influence Salesperson Commitment to Service Quality
27 cited
  • 2006The Relationship between Timing of Tipping and Service Effort25 cited
  • 2007Employee Preferences for Tipping Systems21 cited
  • 2011Critical Service Encounters in Hotel Restaurants: The Personnel’s Perspective17 cited
  • 2012Service quality and tipping: The moderating role of the quality of food16 cited