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Understanding Service Quality from the Islamic Customer Perspective
15 references·3 citing·48 second hop
Understanding Service Quality from the Islamic Customer Perspective (2005)Understanding Service Quality from the Is…The service quality construct on a global stage (2002)The service quality construct…Measuring cross‐cultural service quality (2002)Measuring cross‐cultural serv…Making Sense of SERVQUAL's Dimensions to the Chinese Customers in Macau (2002)Making Sense of SERVQUAL's Di…Difference Scores versus Direct Effects in Service Quality Measurement (2002)Difference Scores versus Dire…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…International Variations in Measuring Customer Expectations. (2001)International Variations in M…Cultural Sensitivity to Satisfaction and Service Quality Measures (2001)Cultural Sensitivity to Satis…A Comparison of Concurrent and Retrospective Verbal Protocol Analysis (2000)A Comparison of Concurrent an…The role of culture and purchase motivation in service encounter evaluations (1999)The role of culture and purch…“Culture shocks” in inter‐cultural service encounters? (1999)“Culture shocks” in inter‐cul…Cultural Influences on Service Quality Expectations (1998)Cultural Influences on Servic…Thinking Aloud: Insights Into Information Processing (1994)Thinking Aloud: Insights Into…Service Quality (1994)Service QualityServqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Servqual : a multiple-item sc…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Moderating role of religion in the relationship between SERVQUAL dimensions and hotel guest satisfaction (2021)Moderating role of religion i…Is religiosity an important consideration in Muslim consumer behavior (2019)Is religiosity an important c…The Impact of Religiosity as a Moderator on Attitude Towards Celebrity Endorsement–Purchase Intentions Relationship (2017)The Impact of Religiosity as …Case Study Research: Design and Methods (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)GPTCCC: An instrument for measuring group package tour service (2006)Do Chinese cultural values affect customer satisfaction/loyalty? (2008)SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: THE MODERATING ROLE OF GENDER / APTARNAVIMO KOKYBĖ, VARTOTOJŲ PASITENKINIMAS IR LOJALUMAS VARTOTOJŲ LYTIES ATŽVILGIU (2011)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Cultures and Organizations: Software of the Mind. 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(2007)Behavioral operations: The state of the field (2012)The Handbook of Social Psychology (1969)Culture's Consequences: International Differences in Work-Related Values (1981)Delivering quality service: balancing customer perceptions and expectations (1990)The Relationships between Culture and Service Quality Perceptions (2000)Hofstede's dimensions of culture in international marketing studies (2006)Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice (2006)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Uncovering the Problem-Solving Process: Cued Retrospective Reporting Versus Concurrent and Retrospective Reporting. (2005)Cultural Intelligence (2008)Assessing systems thinking: A tool to measure complex reasoning through ill-structured problems (2018)An empirical assessment of the SERVQUAL scale (1992)Evolving to a New Dominant Logic for Marketing (2003)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,625 cited
  • 1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
  • 1998Cultural Influences on Service Quality Expectations772 cited
  • 1994Service Quality591 cited
  • 2000A Comparison of Concurrent and Retrospective Verbal Protocol Analysis408 cited
  • 1999“Culture shocks” in inter‐cultural service encounters?304 cited
  • 1999The role of culture and purchase motivation in service encounter evaluations289 cited
  • 1994Thinking Aloud: Insights Into Information Processing130 cited
  • 2002The service quality construct on a global stage121 cited
  • 2002Measuring cross‐cultural service quality114 cited
  • 2001Cultural Sensitivity to Satisfaction and Service Quality Measures90 cited
  • 2002Difference Scores versus Direct Effects in Service Quality Measurement83 cited
  • 2001International Variations in Measuring Customer Expectations.75 cited
  • 2002Making Sense of SERVQUAL's Dimensions to the Chinese Customers in Macau74 cited

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Cited by

  • 2019Is religiosity an important consideration in Muslim consumer behavior96 cited
  • 2021Moderating role of religion in the relationship between SERVQUAL dimensions and hotel guest satisfaction15 cited
  • 2017The Impact of Religiosity as a Moderator on Attitude Towards Celebrity Endorsement–Purchase Intentions Relationship6 cited