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Importance-satisfaction analysis for marine-park hinterlands: A Western Australian case study
5 references·16 citing·42 second hop
Importance-satisfaction analysis for marine-park hinterlands: A Western Australian case study (2006)Importance-satisfaction analysis for mari…Natural area tourism: ecology, impacts and management (2013)Natural area tourism: ecology…Revisiting importance–performance analysis (2001)Revisiting importance–perform…Quality, satisfaction and behavioral intentions (2000)Quality, satisfaction and beh…From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba (1998)From SERVQUAL to HOLSAT: holi…Importance-Performance Analysis (1977)Importance-Performance Analys…Visitor satisfaction in wilderness in times of overtourism: a longitudinal study (2020)Visitor satisfaction in wilde…The effects of travel experience dimensions on tourist satisfaction and destination loyalty: the case of an island destination (2018)The effects of travel experie…Literature review on service quality in hospitality and tourism (1984-2014) (2017)Literature review on service …Importance-performance analysis (IPA) of sustainable tourism initiatives: The resident perspective (2016)Importance-performance analys…Using a randomised experiment to test the causal effect of service quality on visitor satisfaction and loyalty in a remote national park (2015)Using a randomised experiment…Authenticity, satisfaction, and place attachment: A conceptual framework for cultural tourism in African island economies (2015)Authenticity, satisfaction, a…Moving beyond visitor satisfaction to loyalty in nature-based tourism: a review and research agenda (2013)Moving beyond visitor satisfa…Understanding the relationships between perceived travel experiences, overall satisfaction, and destination loyalty (2012)Understanding the relationshi…Predicting Visitor Satisfaction in Parks: Comparing the Value of Personal Benefit Attainment and Service Levels in Kakadu National Park, Australia (2012)Predicting Visitor Satisfacti…Facilitating reef tourism management through an innovative importance-performance analysis method (2011)Facilitating reef tourism man…Competitive importance-performance analysis of an Australian wildlife park (2011)Competitive importance-perfor…But are tourists satisfied? Importance-performance analysis of the whale shark tourism industry on Isla Holbox, Mexico (2011)But are tourists satisfied? I…Gateway community resident perceptions of tourism development: Incorporating Importance-Performance Analysis into a Limits of Acceptable Change framework (2010)Gateway community resident pe…Visitors' satisfaction, perceptions and gap analysis: The case of Dadia–Lefkimi–Souflion National Park (2009)Visitors' satisfaction, perce…Visitor perceptions of the role of tour guides in natural areas (2009)Visitor perceptions of the ro…Using BPNN and DEMATEL to modify importance–performance analysis model – A study of the computer industry (2009)Using BPNN and DEMATEL to mod…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Delivering Quality Service (1990)The Psychology of Attitudes (1997)Visitor attraction management: A critical review of research 2009–2014 (2016)Hybrid SWOT - ANP - FANP model for prioritization strategies of sustainable development of ecotourism in National Park Djerdap, Serbia (2017)A Theory of Cognitive Dissonance (1957)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Tourism destination competitiveness: a quantitative approach (2004)Measuring tourist satisfaction by attribute and motivation: The case of a nature-based resort (2007)TOURIST SATISFACTION AND DISSATISFACTION (2009)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Factors influencing the tourists’ intention to select sustainable tourism destination: a case study of Penang, Malaysia (2017)Destination attributes influencing Chinese travelers' perceptions of experience quality and intentions for island tourism: A case of Jeju Island (2018)Extending the memorable tourism experience construct: An investigation of tourists’ memorable dark experiences (2022)The Practice of Social Research (1989)The impact of economic, social and environmental factors on trip satisfaction and the likelihood of visitors returning (2015)The Impact of COVID-19 on Tourist Satisfaction with B&B in Zhejiang, China: An Importance–Performance Analysis (2020)Can gamification improve the virtual reality tourism experience? Analyzing the mediating role of tourism fatigue (2023)Understanding Attitudes and Predicting Social Behavior (1980)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)How destination image and evaluative factors affect behavioral intentions? 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(2019)Tour Guide Performance and Tourist Satisfaction: a Study of the Package Tours in Shanghai (2009)A Study of Experiential Quality, Perceived Value, Heritage Image, Experiential Satisfaction, and Behavioral Intentions for Heritage Tourists (2014)Modeling domestic tourism: motivations, satisfaction and tourist behavioral intentions (2020)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)
this work references cited by second hop

References

  • 1977Importance-Performance Analysis4,319 cited
  • 2000Quality, satisfaction and behavioral intentions2,686 cited
  • 2001Revisiting importance–performance analysis772 cited
  • 2013Natural area tourism: ecology, impacts and management712 cited
  • 1998From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba375 cited

Cited by

  • 2016Importance-performance analysis (IPA) of sustainable tourism initiatives: The resident perspective335 cited
  • 2011But are tourists satisfied? Importance-performance analysis of the whale shark tourism industry on Isla Holbox, Mexico194 cited
  • 2018The effects of travel experience dimensions on tourist satisfaction and destination loyalty: the case of an island destination185 cited
  • 2012Understanding the relationships between perceived travel experiences, overall satisfaction, and destination loyalty168 cited
  • 2009Visitors' satisfaction, perceptions and gap analysis: The case of Dadia–Lefkimi–Souflion National Park167 cited
  • 2011Competitive importance-performance analysis of an Australian wildlife park163 cited
  • 2010Gateway community resident perceptions of tourism development: Incorporating Importance-Performance Analysis into a Limits of Acceptable Change framework158 cited
  • 2009Visitor perceptions of the role of tour guides in natural areas153 cited
  • 2013

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Moving beyond visitor satisfaction to loyalty in nature-based tourism: a review and research agenda
152 cited
  • 2011Facilitating reef tourism management through an innovative importance-performance analysis method130 cited
  • 2015Authenticity, satisfaction, and place attachment: A conceptual framework for cultural tourism in African island economies128 cited
  • 2009Using BPNN and DEMATEL to modify importance–performance analysis model – A study of the computer industry116 cited
  • 2017Literature review on service quality in hospitality and tourism (1984-2014)98 cited
  • 2020Visitor satisfaction in wilderness in times of overtourism: a longitudinal study91 cited
  • 2012Predicting Visitor Satisfaction in Parks: Comparing the Value of Personal Benefit Attainment and Service Levels in Kakadu National Park, Australia78 cited
  • 2015Using a randomised experiment to test the causal effect of service quality on visitor satisfaction and loyalty in a remote national park73 cited