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Motivating Customers to Adhere to Expert Advice in Professional Services

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2010Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures1,084 cited

Cited by

2019Relational bonds, customer engagement, and service quality76 cited
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2020Knowledge sharing motives and value co-creation behavior of the consumers in physiotherapy services: a cross-cultural study45 cited
2019Customer boundary work to navigate institutional arrangements around service interactions: Exploring the case of telehealth43 cited
2019Customer value cocreation activities38 cited
2021Consumers on the Job: Contextualization Crafting in Expert Services38 cited
2018Information and Knowledge Processes in Health Care Value Co-Creation and Co-Destruction34 cited
2021Professionals’ interpersonal communications style: does it matter in building client psychological comfort?31 cited
2018Facilitating customer adherence to complex services through multi-interface interactions: The case of a weight loss service31 cited
2022Customer service co-creation literacy for better service value: evidence from the health-care sector30 cited
2018The role of customer operant resources in health care value creation30 cited
2024A social cognitive theory of customer value co-creation behavior: evidence from healthcare28 cited
2020Customer coproduction in healthcare service delivery: Examining the influencing effects of the social context22 cited
2019Effects of dominance transitions on advice adherence in professional service conversations22 cited
2019The impact of occupational stereotypes in human-centered service systems21 cited
2020Customer effort in mandatory and voluntary value cocreation: a study in a health care context21 cited