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Decision Process Evolution in Customer Channel Choice
16 references·16 citing·39 second hopsampled
Decision Process Evolution in Customer Channel Choice (2011)Decision Process Evolution in Customer Ch…Key Issues in Multichannel Customer Management: Current Knowledge and Future Directions (2009)Key Issues in Multichannel Cu…Customer Channel Migration (2008)Customer Channel MigrationMultichannel customer management: Understanding the research-shopper phenomenon (2007)Multichannel customer managem…Challenges and Opportunities in Multichannel Customer Management (2006)Challenges and Opportunities …Dual-process theories in social psychology (1999)Dual-process theories in soci…Behavioral Decision Research: A Constructive Processing Perspective (1992)Behavioral Decision Research:…Enhancing and Measuring Consumers' Motivation, Opportunity, and Ability to Process Brand Information from Ads (1991)Enhancing and Measuring Consu…Managing What Consumers Learn from Experience (1989)Managing What Consumers Learn…Dimensions of Consumer Expertise (1987)Dimensions of Consumer Expert…The Elaboration Likelihood Model of Persuasion (1986)The Elaboration Likelihood Mo…An Attributional Theory of Motivation and Emotion (1986)An Attributional Theory of Mo…Product Familiarity and Learning New Information (1984)Product Familiarity and Learn…Effects of Prior Knowledge and Experience and Phase of the Choice Process on Consumer Decision Processes: A Protocol Analysis (1980)Effects of Prior Knowledge an…Judgment under Uncertainty: Heuristics and Biases (1975)Judgment under Uncertainty: H…Judgment under Uncertainty: Heuristics and Biases (1974)Judgment under Uncertainty: H…Marketing Research (1970)Marketing ResearchRevisiting customer analytics capability for data-driven retailing (2020)Revisiting customer analytics…Path to Purpose? How Online Customer Journeys Differ for Hedonic Versus Utilitarian Purchases (2020)Path to Purpose? How Online C…Consumer dynamics: theories, methods, and emerging directions (2020)Consumer dynamics: theories, …Multichannel integration along the customer journey: a systematic review and research agenda (2019)Multichannel integration alon…Omnichannel business research: Opportunities and challenges (2018)Omnichannel business research…The Effect of a Data Breach Announcement on Customer Behavior: Evidence from a Multichannel Retailer (2017)The Effect of a Data Breach A…Exploring the antecedents of loyalty in the context of multi-channel banking (2017)Exploring the antecedents of …Customer segmentation with purchase channels and media touchpoints using single source panel data (2017)Customer segmentation with pu…An empirical study on consumer online shopping channel choice behavior in omni-channel environment (2017)An empirical study on consume…RECASTING THE CUSTOMER EXPERIENCE IN TODAY’S OMNI-CHANNEL ENVIRONMENT (2016)RECASTING THE CUSTOMER EXPERI…Social Contagion and Customer Adoption of New Sales Channels (2015)Social Contagion and Customer…Can Marketing Campaigns Induce Multichannel Buying and More Profitable Customers? A Field Experiment (2015)Can Marketing Campaigns Induc…An empirical study of the cross-channel effects between web and mobile shopping channels (2015)An empirical study of the cro…The interrelationships between brand and channel choice (2014)The interrelationships betwee…The effect of search channel elimination on purchase incidence, order size and channel choice (2013)The effect of search channel …Attributing Conversions in a Multichannel Online Marketing Environment: An Empirical Model and a Field Experiment (2013)Attributing Conversions in a …A Theory of Cognitive Dissonance (1957)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)The Persuasion Knowledge Model: How People Cope with Persuasion Attempts (1994)Communication and Persuasion: Central and Peripheral Routes to Attitude Change (2015)Using social and behavioural science to support COVID-19 pandemic response (2020)Subjective probability: A judgment of representativeness (1972)Availability: A heuristic for judging frequency and probability (1973)On the psychology of prediction. (1973)Prospect theory: An analysis of decision under risk (1988)Advances in prospect theory: Cumulative representation of uncertainty (1992)A BEHAVIORAL MODEL OF RATIONAL CHOICE (1955)The Framing of Decisions and the Psychology of Choice (1981)Reason-based choice (1993)Why Bounded Rationality (1996)Investor Psychology and Asset Pricing (2001)Theory of games and economic behavior (2019)ASPECTS OF THE THEORY OF SYNTAX (1964)Human Inference: Strategies and Shortcomings of Social Judgment. 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References

  • 1974Judgment under Uncertainty: Heuristics and Biases28,742 cited
  • 1975Judgment under Uncertainty: Heuristics and Biases22,647 cited
  • 1986The Elaboration Likelihood Model of Persuasion8,811 cited
  • 1999Dual-process theories in social psychology6,102 cited
  • 1986An Attributional Theory of Motivation and Emotion4,969 cited
  • 1987Dimensions of Consumer Expertise4,373 cited
  • 1970Marketing Research3,552 cited
  • 1992Behavioral Decision Research: A Constructive Processing Perspective1,449 cited
  • 1980Effects of Prior Knowledge and Experience and Phase of the Choice Process on Consumer Decision Processes: A Protocol Analysis1,344 cited
  • 2006Challenges and Opportunities in Multichannel Customer Management1,155 cited
  • 1989Managing What Consumers Learn from Experience1,115 cited
  • 2007Multichannel customer management: Understanding the research-shopper phenomenon999 cited
  • 1991Enhancing and Measuring Consumers' Motivation, Opportunity, and Ability to Process Brand Information from Ads988 cited
  • 1984Product Familiarity and Learning New Information922 cited
  • 2009Key Issues in Multichannel Customer Management: Current Knowledge and Future Directions

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615 cited
  • 2008Customer Channel Migration595 cited
  • Cited by

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    • 2017The Effect of a Data Breach Announcement on Customer Behavior: Evidence from a Multichannel Retailer222 cited
    • 2020Path to Purpose? How Online Customer Journeys Differ for Hedonic Versus Utilitarian Purchases164 cited
    • 2015An empirical study of the cross-channel effects between web and mobile shopping channels152 cited
    • 2016RECASTING THE CUSTOMER EXPERIENCE IN TODAY’S OMNI-CHANNEL ENVIRONMENT145 cited
    • 2018Omnichannel business research: Opportunities and challenges144 cited
    • 2014The interrelationships between brand and channel choice124 cited
    • 2020Consumer dynamics: theories, methods, and emerging directions118 cited
    • 2017An empirical study on consumer online shopping channel choice behavior in omni-channel environment105 cited
    • 2015Social Contagion and Customer Adoption of New Sales Channels101 cited
    • 2017Customer segmentation with purchase channels and media touchpoints using single source panel data100 cited
    • 2020Revisiting customer analytics capability for data-driven retailing95 cited
    • 2015Can Marketing Campaigns Induce Multichannel Buying and More Profitable Customers? A Field Experiment89 cited
    • 2013The effect of search channel elimination on purchase incidence, order size and channel choice88 cited
    • 2017Exploring the antecedents of loyalty in the context of multi-channel banking86 cited
    • 2019Multichannel integration along the customer journey: a systematic review and research agenda81 cited