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A Reference Model of Public Institutions’ Quality Practices, Citizens’ Satisfaction and Performance Quality
16 references·0 citing·50 second hop
A Reference Model of Public Institutions’ Quality Practices, Citizens’ Satisfaction and Performance Quality (2015)A Reference Model of Public Institutions’…Organizational impact of system quality, information quality, and service quality (2010)Organizational impact of syst…The Performance-Trust Link: Implications for Performance Measurement (2006)The Performance-Trust Link: I…Meta‐analysis of the relationship between quality management practices and firm performance—implications for quality management theory development (2005)Meta‐analysis of the relation…A Theoretical Integration of User Satisfaction and Technology Acceptance (2005)A Theoretical Integration of …The relationship between organization strategy, total quality management (TQM), and organization performance––the mediating role of TQM (2004)The relationship between orga…Merriam-Webster's collegiate dictionary (2004)Merriam-Webster's collegiate …The relationship between total quality management practices and their effects on firm performance (2003)The relationship between tota…Comparing Measures of Citizen Trust and User Satisfaction as Indicators of `Good Governance': Difficulties in Linking Trust and Satisfaction Indicators (2003)Comparing Measures of Citizen…Calculating, Interpreting, And Reporting Cronbach’s Alpha Reliability Coefficient For Likert-Type Scales (2003)Calculating, Interpreting, An…Quality management re‐visited: a reflective review and agenda for future research (2002)Quality management re‐visited…Defining the Client in the Public Sector: A Social‐Exchange Perspective (2002)Defining the Client in the Pu…Customer perceived value: a substitute for satisfaction in business markets? (2002)Customer perceived value: a s…The New Public Service: Serving Rather than Steering (2000)The New Public Service: Servi…Service quality, customer satisfaction, and customer value: A holistic perspective (1999)Service quality, customer sat…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)An examination of the determinants of customer loyalty in mobile commerce contexts (2005)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Participation and Democratic Theory (1970)Strong Democracy: Participatory Politics for a New Age (1985)The Motivational Bases of Public Service (1990)Reframing public participation: strategies for the 21st century (2004)The Marketization of the Nonprofit Sector: Civil Society at Risk? (2004)Wicked Problems, Knowledge Challenges, and Collaborative Capacity Builders in Network Settings (2008)Coefficient Alpha and the Internal Structure of Tests (1951)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural Equations with Latent Variables (1989)Contingency research in operations management practices (2008)Stakeholder pressure and the adoption of environmental practices: The mediating effect of training (2009)How Information Management Capability Influences Firm Performance1 (2011)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Leveraging Digital Technologies: How Information Quality Leads to Localized Capabilities and Customer Service Performance1 (2013)Impact of business analytics and enterprise systems on managerial accounting (2017)The impact of online brand community characteristics on customer engagement: An application of Stimulus-Organism-Response paradigm (2017)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)On the Evaluation of Structural Equation Models (1988)Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service (2002)How destination image and evaluative factors affect behavioral intentions? (2006)Measuring Experience Economy Concepts: Tourism Applications (2007)Reliability and Validity Assessment (2011)Using Likert-Type Scales in the Social Sciences. (2011)Developing a Tool to Measure and Compare Organizations’ Resilience (2013)A Review on Sample Size Determination for Cronbach’s Alpha Test: A Simple Guide for Researchers (2018)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)Measuring information systems success: models, dimensions, measures, and interrelationships (2008)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Technology acceptance model: a literature review from 1986 to 2013 (2014)The evolution of prestige: freely conferred deference as a mechanism for enhancing the benefits of cultural transmission (2001)The Development and Psychometric Evaluation of the Brief Resilient Coping Scale (2004)Optimizing assurance: The risk regulation system in relationships. (2006)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2003Calculating, Interpreting, And Reporting Cronbach’s Alpha Reliability Coefficient For Likert-Type Scales2,973 cited
  • 2005A Theoretical Integration of User Satisfaction and Technology Acceptance2,834 cited
  • 2003The relationship between total quality management practices and their effects on firm performance1,895 cited
  • 2000The New Public Service: Serving Rather than Steering1,787 cited
  • 2002Customer perceived value: a substitute for satisfaction in business markets?1,268 cited
  • 1999Service quality, customer satisfaction, and customer value: A holistic perspective1,086 cited
  • 2004Merriam-Webster's collegiate dictionary1,049 cited
  • 2010Organizational impact of system quality, information quality, and service quality966 cited
  • 2002Quality management re‐visited: a reflective review and agenda for future research720 cited
  • 2005Meta‐analysis of the relationship between quality management practices and firm performance—implications for quality management theory development595 cited
  • 2003Comparing Measures of Citizen Trust and User Satisfaction as Indicators of `Good Governance': Difficulties in Linking Trust and Satisfaction Indicators552 cited

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2006
The Performance-Trust Link: Implications for Performance Measurement
511 cited
  • 2004The relationship between organization strategy, total quality management (TQM), and organization performance––the mediating role of TQM452 cited
  • 2002Defining the Client in the Public Sector: A Social‐Exchange Perspective373 cited
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