Employee Job Satisfaction and Job Performance: A Case Study in a Franchised Retail-Chain Organization

Abstract

This study examines the relationship between job satisfaction and job performance among the employees. Job satisfaction is being discussed in term of its nine facets: pay, promotion, supervision, fringe benefits, contingent rewards, operating procedures, co-workers, nature of works and communication. On the other hand, job performance is being viewed in the aspects of contextual performance and task performance. The result of the study found that the two variables (job satisfaction and job performance) are correlated to each other and the relationship is significant.

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