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An Investigation Of Perceived Service Quality In Online Shopping: A Hierarchical Approach
16 references·0 citing·43 second hop
An Investigation Of Perceived Service Quality In Online Shopping: A Hierarchical Approach (2014)An Investigation Of Perceived Service Qua…E-S-QUAL: A multiple-item scale for assessing electronic service quality (2019)E-S-QUAL: A multiple-item sca…Factors influencing Internet shopping value and customer repurchase intention (2012)Factors influencing Internet …What signal are you sending? how website quality influences perceptions of product quality and purchase intentions (2011)What signal are you sending? …Developing e-service quality scales: A literature review (2010)Developing e-service quality …The role of etail quality, e-satisfaction and e-trust in online loyalty development process (2009)The role of etail quality, e-…Establishing Trust in Electronic Commerce Through Online Word of Mouth: An Examination Across Genders (2008)Establishing Trust in Electro…Quality of Electronic Services (2006)Quality of Electronic ServicesAn analysis of the e‐service literature: towards a research agenda (2006)An analysis of the e‐service …Customer perceptions of e‐service quality in online shopping (2005)Customer perceptions of e‐ser…E-S-QUAL (2004)E-S-QUALCustomer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…Attitude toward the Site (1999)Attitude toward the SiteThe Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Confirmatory Factor Analysis (1983)Confirmatory Factor AnalysisBelief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Coefficient Alpha and the Internal Structure of Tests (1951)Toward an adequate taxonomy of personality attributes: Replicated factor structure in peer nomination personality ratings. (1963)The Role of Attitude toward the Ad as a Mediator of Advertising Effectiveness: A Test of Competing Explanations (1986)Credibility for the 21st Century: Integrating Perspectives on Source, Message, and Media Credibility in the Contemporary Media Environment (2003)WHY DO PEOPLE AVOID ADVERTISING ON THE INTERNET? (2004)Impacts of Luxury Fashion Brand’s Social Media Marketing on Customer Relationship and Purchase Intention (2010)Understanding Attitudes and Predicting Social Behavior (1980)On the Evaluation of Structural Equation Models (1988)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)An assessment of customers’ e-service quality perception, satisfaction and intention (2010)The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)The influence of online product recommendations on consumers’ online choices (2004)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Value co-creation and purchase intention in social network sites: The role of electronic Word-of-Mouth and trust – A theoretical analysis (2013)When do consumers buy online product reviews? Effects of review quality, product type, and reviewer’s photo (2013)Conceptualizing the electronic word-of-mouth process: What we know and need to know about eWOM creation, exposure, and evaluation (2019)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)An Updated and Streamlined Technology Readiness Index (2014)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The nature of phonological processing and its causal role in the acquisition of reading skills. (1987)Measuring Public Service Motivation: An Assessment of Construct Reliability and Validity (1996)The benefits of being present: Mindfulness and its role in psychological well-being. (2003)Managing Internet Product Returns: A Focus on Effective Service Operations (2007)Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis (2007)Effect of social commerce factors on user purchase behavior: An empirical investigation from renren.com (2015)
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References

  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2004E-S-QUAL3,962 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
  • 1983Confirmatory Factor Analysis1,518 cited
  • 2005Customer perceptions of e‐service quality in online shopping1,320 cited
  • 1999Attitude toward the Site877 cited
  • 2019E-S-QUAL: A multiple-item scale for assessing electronic service quality660 cited
  • 2008Establishing Trust in Electronic Commerce Through Online Word of Mouth: An Examination Across Genders648 cited
  • 2009The role of etail quality, e-satisfaction and e-trust in online loyalty development process522 cited
  • 2006Quality of Electronic Services514 cited
  • 2006An analysis of the e‐service literature: towards a research agenda509 cited
  • 2012Factors influencing Internet shopping value and customer repurchase intention427 cited
  • 2010Developing e-service quality scales: A literature review414 cited

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  • 2011What signal are you sending? how website quality influences perceptions of product quality and purchase intentions406 cited
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