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Service quality and customer satisfaction in Chinese fast food sector: A proposal for CFFRSERV

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References

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2007Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions901 cited
1995Dineserv: A Tool for Measuring Service Quality in Restaurants823 cited
2000The determinants of perceived service quality and its relationship with satisfaction783 cited

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2009

Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price

727 cited

1991Two Approaches to Service Quality Dimensions709 cited

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2024The Impact of SERVQUAL on Consumers’ Satisfaction, Loyalty, and Intention to Use Online Food Delivery Services35 cited
2018Buku Ajar Kualitas Layanan: Teori Dan Aplikasinya23 cited
2020Pengaruh Store Atmosphere dan Service Quality Terhadap Revisit Intention Konsumen Pada Golden Cafe dan Resto11 cited
2020Interactive service quality on the acceptance of self-service ordering systems for the restaurant industry10 cited