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Customer satisfaction using website functionality, perceived usability and perceived usefulness towards online shopping in India
16 references·14 citing·35 second hop
Customer satisfaction using website functionality, perceived usability and perceived usefulness towards online shopping in India (2015)Customer satisfaction using website funct…Determinant of Profitability in Indian Cement Industry: An Economic Analysis (2024)Determinant of Profitability …Website attributes that increase consumer purchase intention: A conjoint analysis (2009)Website attributes that incre…Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)Consumer e-shopping acceptanc…Role of electronic trust in online retailing (2007)Role of electronic trust in o…Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior1 (2006)Understanding and Predicting …The role played by perceived usability, satisfaction and consumer trust on website loyalty (2005)The role played by perceived …Toward an understanding of the behavioral intention to use mobile banking (2004)Toward an understanding of th…Predicting consumer intentions to use on-line shopping: the case for an augmented technology acceptance model (2003)Predicting consumer intention…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…Apparel retailers: website quality dimensions and satisfaction (2003)Apparel retailers: website qu…Key dimensions of business-to-consumer web sites (2002)Key dimensions of business-to…Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics (2002)Antecedents of B2C Channel Sa…The impact of interface usability on trust in Web retailers (2001)The impact of interface usabi…Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…The theory of planned behavior (1991)The theory of planned behaviorPerceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Sustainability-related product satisfaction – Development and application of a multi-dimensional measurement instrument (2024)Sustainability-related produc…Enhancing User Satisfaction in Indonesia’s e-wallet Market: A Comprehensive Analysis of Factors and Priorities (2023)Enhancing User Satisfaction i…Embedding Technology Interface and Digital Payment Drivers in the Unified Theory of Acceptance and Use of Technology 2 Model: Transforming Behavioral Intention to Sustained Intention (2023)Embedding Technology Interfac…Why Do Some Consumers Still Prefer In-Store Shopping? An Exploration of Online Shopping Cart Abandonment Behavior (2022)Why Do Some Consumers Still P…Predictors of customers’ continuance intention of mobile banking from the perspective of the interactivity theory (2022)Predictors of customers’ cont…Understanding proximity mobile payment continuance usage in Indonesia from a habit perspective (2021)Understanding proximity mobil…Factors influencing online shopping intentions: The mediating role of perceived enjoyment (2021)Factors influencing online sh…Effect of Organizational Culture during Crises on adoption of virtual classrooms: An extension of UTAUT model (2021)Effect of Organizational Cult…Customer Loyalty as an Impact of Perceived Usefulness to Grab Users, Mediated by Customer Satisfaction and Moderated by Perceived Ease of Use (2021)Customer Loyalty as an Impact…Validating the role of digital payment mode as a new driver of online shopping: A modified UTAUT2 model (2020)Validating the role of digita…Save Time or Save Face? The Stage Fright Effect in the Adoption of Facial Recognition Payment Technology (2020)Save Time or Save Face? The S…Online customer experience (OCE) in clothing e-retail (2018)Online customer experience (O…Does family life cycle stage influence e-shopping acceptance by Indian women? An examination using the technology acceptance model (2018)Does family life cycle stage …Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention: An Emerging Economy Case (2017)Customer Satisfaction as Medi…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. (1982)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)On the Evaluation of Structural Equation Models (1988)Validation Guidelines for IS Positivist Research (2004)Understanding e-learning continuance intention: An extension of the Technology Acceptance Model (2006)Understanding consumer acceptance of mobile payment services: An empirical analysis (2009)Self-efficacy: Toward a unifying theory of behavioral change. 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A Study of Customer Reviews on Amazon.Com1 (2010)Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration (2008)Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance (2012)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Acceptance of blog usage: The roles of technology acceptance, social influence and knowledge sharing motivation (2008)Integrating TTF and UTAUT to explain mobile banking user adoption (2010)
this work references cited by second hop

References

  • 1991The theory of planned behavior90,729 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 2006Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior12,683 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 2004Toward an understanding of the behavioral intention to use mobile banking1,963 cited
  • 2005The role played by perceived usability, satisfaction and consumer trust on website loyalty1,684 cited
  • 2008Consumer e-shopping acceptance: Antecedents in a technology acceptance model1,353 cited
  • 2003Predicting consumer intentions to use on-line shopping: the case for an augmented technology acceptance model1,218 cited
  • 2002Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics1,205 cited
  • 2002Key dimensions of business-to-consumer web sites1,118 cited
  • 2024Determinant of Profitability in Indian Cement Industry: An Economic Analysis642 cited
  • 2007Role of electronic trust in online retailing565 cited
  • 2003Apparel retailers: website quality dimensions and satisfaction516 cited

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2001
The impact of interface usability on trust in Web retailers
395 cited
  • 2009Website attributes that increase consumer purchase intention: A conjoint analysis371 cited
  • Cited by

    • 2017Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention: An Emerging Economy Case148 cited
    • 2018Online customer experience (OCE) in clothing e-retail142 cited
    • 2022Predictors of customers’ continuance intention of mobile banking from the perspective of the interactivity theory48 cited
    • 2022Why Do Some Consumers Still Prefer In-Store Shopping? An Exploration of Online Shopping Cart Abandonment Behavior46 cited
    • 2021Factors influencing online shopping intentions: The mediating role of perceived enjoyment43 cited
    • 2021Understanding proximity mobile payment continuance usage in Indonesia from a habit perspective34 cited
    • 2021Customer Loyalty as an Impact of Perceived Usefulness to Grab Users, Mediated by Customer Satisfaction and Moderated by Perceived Ease of Use30 cited
    • 2018Does family life cycle stage influence e-shopping acceptance by Indian women? An examination using the technology acceptance model29 cited
    • 2020Validating the role of digital payment mode as a new driver of online shopping: A modified UTAUT2 model20 cited
    • 2021Effect of Organizational Culture during Crises on adoption of virtual classrooms: An extension of UTAUT model17 cited
    • 2023Embedding Technology Interface and Digital Payment Drivers in the Unified Theory of Acceptance and Use of Technology 2 Model: Transforming Behavioral Intention to Sustained Intention17 cited
    • 2024Sustainability-related product satisfaction – Development and application of a multi-dimensional measurement instrument10 cited
    • 2023Enhancing User Satisfaction in Indonesia’s e-wallet Market: A Comprehensive Analysis of Factors and Priorities9 cited
    • 2020Save Time or Save Face? The Stage Fright Effect in the Adoption of Facial Recognition Payment Technology6 cited