References

• 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
• 1996The Behavioral Consequences of Service Quality11,994 cited
• 2004E-S-QUAL3,962 cited
• 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
• 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
• 2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited
• 2003Customer satisfaction and loyalty in online and offline environments1,560 cited
• 1994Structural Equation Modeling with EQS and EQS/WINDOWS: Basic Concepts, Applications, and Programming1,497 cited
• 2006Measuring Service Quality in E-Retailing1,056 cited
• 2009The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value545 cited
• 2007The development of an e-travel service quality scale479 cited
• 2010Developing e-service quality scales: A literature review414 cited