The impact of Organizational Citizenship Behavior on Job Performance at Greater Amman Municipality

Mohammad A. Al-Mahasneh

25 citations0/0 files storedEuropean Journal of Business and Management

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Employee Performance and Management Job Satisfaction and Organizational Behavior Employee Performance and Motivation

Abstract

This study aims to investigate the effect of organizational citizenship behavior, henceforth (OCB) on Job Performance in Amman Greater Municipality. One hundred and fifty responses have been collected by means of questionnaire. Statistical analysis techniques such as descriptive statistics and correlation, multiple regressions, are employed. To confirm the suitability of data collection instrument, a Skewnes Coefficient test and Cronbach’s Alpha are used. The findings of this study supported the hypotheses that (OCB) positively impacts (JP) of Amman Greater Municipality. The OCB factors have an impact on job performance. This means that the perception of employees toward OCB has a positive and significant influence on employees performance. The OCB factors have an impact on work volume ,on work quality ,employee-colleagues relationship as a dependent variable and on employee-higher level relationships. This study provides suitable recommendations on the scope for improvement based on current levels of various specific impact organizational citizenship behavior and its dimensions. Also the study provides suitable recommendations on the scope of improvement based on current levels of various predominant organizational citizenship behavior criteria that directly impact Job Performance of Amman Greater Municipality. Key Words: Organizational citizenship behavior, Job Performance, Amman Greater Municipality.

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References

2000Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research 1988Organizational Citizenship Behavior: The Good Soldier Syndrome.1983Organizational citizenship behavior: Its nature and antecedents.1994ORGANIZATIONAL CITIZENSHIP BEHAVIOR: CONSTRUCT REDEFINITION, MEASUREMENT, AND VALIDATION.1964The motivational basis of organizational behavior 1997Organizational citizenship behavior and the quantity and quality of work group performance.1997An Investigation into the Antecedents of Organizational Citizenship Behaviors in a Personal Selling Context 1995Personality, Satisfaction, and Organizational Citizenship Behavior

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2022The Effects of Organizational Justice on Employee Performance Using Dimension of Organizational Citizenship Behavior as Mediation 2019Is Employee Performance Affected by Organizational Cuoture, Work Motivation and Organizational Citizenship Behavior (OCB)?: An Empirical Investigation 2020ANALYSIS OF ORGANIZATIONAL COMMITMENT THROUGH OCB ON EMPLOYEE PERFORMANCE 2019The Influence of the Work Environment, Organizational Commitment and Organizational Citizenship Behavior on Employee Performance and Motivation as Intervening (Studies in the Matahari Department Store Tbk. Tunjungan Plaza in Surabaya, Indonesia)

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