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Pengaruh Persepsi Kualitas Pelayanan Terhadap Niat Pembelian Ulang pada Toko Buku Gramedia Yogyakarta
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References

  • 2011Service, Quality & Satisfaction1,307 cited
  • 2006Service quality, customer satisfaction, and behavioral intentions in the service factory613 cited
  • 2016Manajemen pemasaran : analisis perilaku konsumen435 cited
  • 2013Manajemen Kualitas Produk dan Jasa258 cited
  • 2001Manajemen pemasaran jasa: teori dan praktik232 cited
  • 2008Perilaku Konsumen (Edisi 7)157 cited
  • 2005Prinsip-prinsip Total Quality Service (TQS)105 cited
  • 1998Pengantar bisnis modern91 cited
  • 1998An empirical assessment of quality: research considerations37 cited
  • 2010INFLUENCE OF SERVICE QUALITY ON BANKING CUSTOMERS’ BEHAVIOURAL INTENTIONS36 cited

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