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Measuring the quality of academic library electronic services and resources
8 references·0 citing·22 second hop
Measuring the quality of academic library electronic services and resources (2018)Measuring the quality of academic library…Involving users in a technical solution to help assess the accessibility of websites (2018)Involving users in a technica…Assessing service quality : satisfying the expectations of library customers (2010)Assessing service quality : s…Managing Information Quality (2006)Managing Information QualityStudent Searching Behavior and the Web: Use of Academic Resources and Google (2005)Student Searching Behavior an…Evaluation of the JISC Information Environment: student perceptions of services (2003)Evaluation of the JISC Inform…Student searching behaviour in the JISC Information Environment (2002)Student searching behaviour i…Quality Management for Information and Library Managers (1996)Quality Management for Inform…Competing on the Eight Dimensions of Quality (1987)Competing on the Eight Dimens…Human behavior and the principle of least effort (1949)Product, process or pre-requisite? information literacy as infrastructure for information networking (2003)The JISC User Behaviour Monitoring and Evaluation Framework (2004)Techno savvy or techno oriented: Who are the net generation? (2006)First Comes Love, Then Comes Google: An Investigation of Uncertainty Reduction Strategies and Self-Disclosure in Online Dating (2010)Models of Man--Social and Rational (1958)Reading Into the Future: Competence for the 21st Century (2012)Paths of Discovery: Comparing the Search Effectiveness of EBSCO Discovery Service, Summon, Google Scholar, and Conventional Library Resources (2013)One Size Does Not Fit All---A Contingency Approach to Data Governance (2009)The impact of online brand community characteristics on customer engagement: An application of Stimulus-Organism-Response paradigm (2017)Pictorial content, sequence of conflicting online reviews and consumer decision-making: The stimulus-organism-response model revisited (2020)Data representation factors and dimensions from the quality function deployment (QFD) perspective (2006)Eliciting success factors of applying Six Sigma in an academic library (2010)Measuring Perceived Service Quality Offline vs. Online: A New PeSQ Conceptual Model (2014)Service Quality: A Concept Not Fully Explored (2001)International and Local Student Satisfaction: Resources and Capabilities Perspective (2004)Modeling Web-based library service quality (2012)WHAT ARE THE IMPLICATIONS FOR INFORMATION LITERACY TRAINING IN HIGHER EDUCATION WITH THE INTRODUCTION OF FEDERATED SEARCH TOOLS (2004)Techno Savvy and All-knowing or Techno-oriented?: Information-seeking Behaviour and the Net Generation? (2021)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Capabilities of Market-Driven Organizations (1994)Performance measurement system design (1995)
this work references cited by second hop

References

  • 1987Competing on the Eight Dimensions of Quality1,691 cited
  • 2006Managing Information Quality364 cited
  • 2005Student Searching Behavior and the Web: Use of Academic Resources and Google306 cited
  • 2010Assessing service quality : satisfying the expectations of library customers162 cited
  • 1996Quality Management for Information and Library Managers78 cited
  • 2002Student searching behaviour in the JISC Information Environment24 cited
  • 2003Evaluation of the JISC Information Environment: student perceptions of services13 cited
  • 2018Involving users in a technical solution to help assess the accessibility of websites3 cited

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