EFFECTS OF TRUST AND GOVERNANCE ON RELATIONAL RISK.

Bart Nooteboom · H. J. C. Berger · Niels Noorderhaven

229 citations0/0 files storedAcademy of Management Journal

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Outsourcing and Supply Chain Management Customer Service Quality and Loyalty Quality and Supply Management

Abstract

In transaction cost economics, foist has been treated as redundant or even misleading. This study tested the effects of governance and trust the risk perceived by agents of firms in alliances. Two dimensions of relational risk were assessed: the probability that something will go wrong and the size of the loss incurred when it does. Hypotheses, tested with survey data on the customer relations of ten suppliers of electrical/electronic components, were well corroborated, with trust-related variables as well as others found to have significant effects.

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References

1985Economic Action and Social Structure: The Problem of Embeddedness 1995An Integrative Model Of Organizational Trust 1986Profiting from technological innovation: Implications for integration, collaboration, licensing and public policy 1991Comparative Economic Organization: The Analysis of Discrete Structural Alternatives 1962Power-Dependence Relations 1995DOES FAMILIARITY BREED TRUST? THE IMPLICATIONS OF REPEATED TIES FOR CONTRACTUAL CHOICE IN ALLIANCES.1994Developmental Processes of Cooperative Interorganizational Relationships 1983Agency Problems and Residual Claims

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