References

• 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1999Whence Consumer Loyalty?7,319 cited
• 1979Reliability and Validity Assessment5,882 cited
• 1994What Matters in College? Four Critical Years Revisited.5,745 cited
• 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
• 2011Reliability and Validity Assessment5,040 cited
• 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
• 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
• 1995From Teaching to Learning — A New Paradigm For Undergraduate Education2,889 cited
• 1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,984 cited
• 1995Decomposition and crossover effects in the theory of planned behavior: A study of consumer adoption intentions1,570 cited
• 1997Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services1,380 cited
• 2005Determinants of business student satisfaction and retention in higher education: applying Herzberg's two‐factor theory