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The Role of Physical Environment, Price Perceptions, and Consumption Emotions in Developing Customer Satisfaction in Chinese Resort Hotels
16 references·14 citing·43 second hop
The Role of Physical Environment, Price Perceptions, and Consumption Emotions in Developing Customer Satisfaction in Chinese Resort Hotels (2015)The Role of Physical Environment, Price P…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Measuring Emotions in the Consumption Experience (1997)Measuring Emotions in the Con…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Marketing Services: Competing Through Quality (1992)Marketing Services: Competing…The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction (1991)The Dimensionality of Consump…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Advances in Consumer Research (1983)Advances in Consumer ResearchAn Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Attitude-behavior relations: A theoretical analysis and review of empirical research. (1977)Attitude-behavior relations: …An approach to environmental psychology (1974)An approach to environmental …The Theory of Buyer Behavior (1971)The Theory of Buyer BehaviorModern Factor Analysis (1968)Modern Factor AnalysisEnhancing the hospitality experience: A systematic review of 22 years of physical environment research (2024)Enhancing the hospitality exp…Traditional restaurant managers’ use of sensory marketing to maintain customer satisfaction: Findings from PLS-SEM and fsQCA (2023)Traditional restaurant manage…The Influences of Services Marketing Mix (7ps) on Loyalty, Intentions, and Profitability in the Egyptian Travel Agencies: The Mediating Role of Customer Satisfaction (2022)The Influences of Services Ma…Linking customer positive emotions and revisit intention in the ethnic restaurant: A Stimulus Integrative Model (2022)Linking customer positive emo…Impacts of Tourist Loyalty on Service Providers: Examining the Role of the Service Quality of Tourism Supply Chains, Tourism Logistics, Commitment, Satisfaction, and Trust (2021)Impacts of Tourist Loyalty on…The effect of flight attendants' physical attractiveness on satisfaction, positive emotion, perceived value, and behavioral intention (2020)The effect of flight attendan…STHRSCAPE: Developing and validating a collaborative economy based short-term hospitality rental servicescape scale (2020)STHRSCAPE: Developing and val…How smart tourism technologies affect tourist destination loyalty (2020)How smart tourism technologie…Tourists’ Description of their Experiences of the Servicescape of Integrated Resorts: the Case of Macau (2019)Tourists’ Description of thei…Predicting the attitude towards electronic banking continued usage intentions among rural banking customers in South Africa (2019)Predicting the attitude towar…Communicating authenticity in packaging of Korean cosmetics (2019)Communicating authenticity in…Tourist experience quality and loyalty to an island destination: the moderating impact of destination image (2018)Tourist experience quality an…Price fairness, guest emotions, satisfaction, and behavioral intentions in peer to peer accommodation sector (2018)Price fairness, guest emotion…Effects of flow on young Chinese consumers’ purchase intention: a study of e-servicescape in hotel booking context (2017)Effects of flow on young Chin…Nature of Prejudice (1954)The Handbook of Social Psychology (1969)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)From Intentions to Actions: A Theory of Planned Behavior (1985)The Elaboration Likelihood Model of Persuasion (1986)The theory of planned behavior (1991)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. 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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
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  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 1991The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction

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2,162 cited
  • 1997Measuring Emotions in the Consumption Experience1,970 cited
  • Cited by

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    • 2019Communicating authenticity in packaging of Korean cosmetics53 cited
    • 2022The Influences of Services Marketing Mix (7ps) on Loyalty, Intentions, and Profitability in the Egyptian Travel Agencies: The Mediating Role of Customer Satisfaction39 cited
    • 2023Traditional restaurant managers’ use of sensory marketing to maintain customer satisfaction: Findings from PLS-SEM and fsQCA37 cited
    • 2024Enhancing the hospitality experience: A systematic review of 22 years of physical environment research30 cited
    • 2021Impacts of Tourist Loyalty on Service Providers: Examining the Role of the Service Quality of Tourism Supply Chains, Tourism Logistics, Commitment, Satisfaction, and Trust29 cited
    • 2022Linking customer positive emotions and revisit intention in the ethnic restaurant: A Stimulus Integrative Model25 cited
    • 2019Tourists’ Description of their Experiences of the Servicescape of Integrated Resorts: the Case of Macau23 cited
    • 2020STHRSCAPE: Developing and validating a collaborative economy based short-term hospitality rental servicescape scale22 cited
    • 2019Predicting the attitude towards electronic banking continued usage intentions among rural banking customers in South Africa19 cited
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